Overview
Work history
Education
Skills
Volunteering Experience
Certification
Accomplishments
References
Timeline
Generic

Ella Herron

London

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Front of House Staff

Wetherspoons
London
11.2024 - Current
  • Enhance customer experience with a friendly and helpful attitude.
  • Assist customers with queries, requests and complaints.
  • Deliver consistent professional service whilst handling multiple tasks simultaneously.

Seasonal Team Member

Costa Coffee
Dungannon
11.2022 - 02.2023
  • Thrived in a fast-paced environment while ensuring a welcoming and friendly atmosphere for customers.
  • Worked as part of a team to efficiently prepare and serve a range of food and beverages.
  • Ensured the cafe was clean, including the workspace, dishes, seating areas and bathrooms.
  • Ensured compliance with health and safety regulations regarding food hygiene and allergens at all times.

Customer Assistant

Marks and Spencers
Belfast
11.2021 - 04.2022
  • Delivered exceptional customer service to ensure a positive shopping experience for shoppers, dealing with any queries or concerns.
  • Maintained a tidy shop floor, ensuring items were displayed in accordance with company standards.
  • Operated a till, Honeywell and Microsoft Teams efficiently to process customer transactions and communicate with coworkers and management.

Education

MSc - Global Public Health Nutrition

University of Westminster
09.2024 - 09.2025

BSc - Food Quality, Safety and Nutrition

Queen's University Belfast
09.2021 - 06.2024

A Level -

St. Patrick's Academy Dungannon
09.2019 - 06.2021

GCSEs -

St.Patrick's Academy Dungannon
09.2017 - 06.2019

Skills

  • Verbal and written communication
  • Teamwork and collaboration
  • Efficient time management
  • Customer support
  • Solution-oriented problem solving

Volunteering Experience

Digital Content Developer - School Food Matters
Developed comprehensive online resources to support secondary school food ambassador schemes, creating educational materials that promote healthy eating habits among students.


Peer Mentor - St.Patrick's Academy
Provided academic support to GCSE biology students through weekly one-on-one mentoring sessions while completing A Level studies.


Volunteer Carer - Ashbrook Care Home
Organised and facilitated engaging activities, including bingo and arts and crafts sessions, for elderly residents during the Christmas period.


Teaching Assistant - Primate Dixon Nursery School
Supported early years education staff with daily classroom activities and child supervision, gaining experience in educational environments.

Certification

Distinction Highfield Level 3 Award in Food Safety for Manufacturing

Accomplishments

Pope John Paul II Award - Fundraising and volunteering in local Catholic Church

Grade 8 in Speech and Drama through Trinity College London examinations

References

References available upon request.

Timeline

Front of House Staff

Wetherspoons
11.2024 - Current

MSc - Global Public Health Nutrition

University of Westminster
09.2024 - 09.2025

Seasonal Team Member

Costa Coffee
11.2022 - 02.2023

Customer Assistant

Marks and Spencers
11.2021 - 04.2022

BSc - Food Quality, Safety and Nutrition

Queen's University Belfast
09.2021 - 06.2024

A Level -

St. Patrick's Academy Dungannon
09.2019 - 06.2021

GCSEs -

St.Patrick's Academy Dungannon
09.2017 - 06.2019

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Ella Herron