Microsoft
Desired Job Title
front of house staffCustomer Care Service for Business and CollectionsBar Staff MemberWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Darvel, EAY, GBGlasgow, GLGKilmarnock, EAY
Open to relocation: No
Open To Work
Lauren Young
Darvel,EAY
Work Preference
Summary
I am dedicated and honest professional with a strong ability to collaborate effectively within teams while excelling in independent tasks. Proven track record of over 200 hours of volunteer work, recognized with the Saltire Awards for Volunteering, highlighting a commitment to community engagement and social responsibility. Experience includes leading initiatives such as establishing a Fair Trade stall at Loudoun Academy, contributing to the school's recognition as a Fair Trade institution and achieving accolades at the Young Enterprise Awards. Resilience through personal challenges, including a significant health journey, underscores strong character and determination to overcome obstacles.
Overview
13
13
years of professional experience
Work History
front of house staff
Staillin Scottish Kitchen
01.2023 - Current
- In this role, my duties included managing the booking systems for the restaurant. This was from putting bookings in on the day or a couple of weeks in advance. Also took customers to their tables. I also took customers orders for their meals and drinks. I also took payments. Once a table had left I cleaned the table and had it reset for the next booking or walk in that was going to come. I was also the customers first point on contact when they put in a complaint and if I wasn't able to fix their issue I would go to one of my colleagues who would help them better. I also answered the phones and answered messages on the restaurants social media page.
Customer Care Service for Business and Collections
Webhelp
01.2017 - 01.2020
- My duties in this role was answering the phones for business customers for Vodafone. The calls I had received saw me answering general questions that customers had about their phones and their accounts. I also performed basic collections information from customers and if need to be done I would transfer them to the correct department to better help them with their issue. I also called customers back if they were transferred to another department to see what had been done for them and if they were happy when they were transferred to another department to talk to another agent.
Bar Staff Member
The Park Hotel
01.2014 - 01.2017
- My duties for this role was setting up the function rooms in the hotel ready for guests coming in. After the room was set up and quests had arrived I would serve them at their tables and bring back their drinks. When the night was over I would tidy up the room and also clean up the classes that were used during the night. If there was a function happening during the next day I would also get that set up the night before.
Education
BSc (Hons) - Psychology
University of the West of Scotland
01-2025
HNC - Social Sciences, Counseling
Ayrshire College
01-2015
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Loudoun Academy
01-2014
Skills
- Effective team collaboration
- Effective listening skills
- Analytical problem solving
- Emotional intelligence
- Analytical decision making
- Effective verbal and written communication
- Experienced with Microsoft tools and features
- Resilient in challenging environments
- Skilled in digital technologies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Writing
I am an avid writer and currently writing my first story. I know my way around a computers keyboard and type very quickly. I have needed to plan and also go back over my planning along with the personal timetable goals that I have set in writing my book or other projects that I find myself doing.
Software
Scrivener
Timeline
front of house staff
Staillin Scottish Kitchen
01.2023 - Current
Customer Care Service for Business and Collections
Webhelp
01.2017 - 01.2020
Bar Staff Member
The Park Hotel
01.2014 - 01.2017
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Loudoun Academy
HNC - Social Sciences, Counseling
Ayrshire College
BSc (Hons) - Psychology
University of the West of Scotland