Ella Baldwin-Bluestone
Chorley,Lancashire
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Flexible customer service team member focused resolving customer concerns and enquiries. Offers helpful answers and relevant information to customers. Hard working and resourceful, creative, fun and energetic personality.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Remote Customer service representative
HGS
Chorley, Lancashire
10.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
Teaching assistant in primary school
Reed Education
Chorley, Lancashire
07.2024 - 10.2024
IT service desk analyst
Maintel
Blackburn, Blackburn with Darwen
11.2022 - 07.2024
- Improved service delivery by efficiently handling IT service requests.
- Resolved technical issues with a customer-focused approach.
- Provided technical support to colleagues, enhancing productivity.
- Streamlined request processing through effective prioritisation of tasks.
- Maintained high standards of data privacy, ensuring client trust.
- Assisted in the rollout of new software applications, increasing operational efficiency.
- Conducted regular system checks to ensure optimal performance.
- Regularly updated knowledge base articles, assisting in quick issue resolution.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Liaised with trainees to answer questions, resolve issues and escalate special circumstances to management.
- Worked one-on-one with trainees, explaining complex concepts and verifying access to learning resources.
Level 3 nursery practitioner
Nature trail Nursery
Chorley, Lancashire
09.2019 - 07.2022
- Enhanced children's understanding of key concepts by conducting interactive learning activities.
- Provided emotional support for distressed children, ensuring a comforting environment.
- Fostered a sense of community within the nursery with engaging group activities.
- Assisted in maintaining cleanliness and hygiene standards to ensure a safe environment for the children.
- Implemented creative teaching strategies, improving individual child's development.
- Conducted regular parent-teacher meetings to report on their child's progress.
- Ensured compliance with all nursery policies and procedures, providing quality care for the children.
- Facilitated early childhood education through age-appropriate games and play.
- Developed strong relationships with parents, promoting open communication about their child's needs and progress.
- Observed and assessed each child's growth and development using early years foundation stage guidelines.
- Organised fun and educational trips to enhance the children's real-world experiences.
- Promoted diversity and inclusivity amongst the children through various cultural activities.
- Collaborated effectively with other practitioners to plan daily routines for optimal learning opportunities.
- Utilised creative arts to foster self-expression amongst the children.
- Administered first aid during emergencies while ensuring minimal distress for the affected child.
- Monitored dietary needs of each kid, contributing towards healthy growth.
- Supported special needs students by adapting standard teaching techniques according to their unique requirements.
- Maintained detailed records of each child's developmentally milestones as per EYFS guidelines.
- Cleaned and kept rooms and play areas tidy for reduced accident risks.
- Monitored children's food and drink consumption, feeding younger children and helping older children during mealtimes.
Waitress supervisor
Vaults bar and Bistro
Chorley, Lancashire
04.2020 - 04.2021
- Maintained high standards of customer service by training new waitstaff.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Conducted regular inventory checks for optimal stock management.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Education
GCSEs -
Parkland's High School
Chorley, Lancashire 09.2013 - 07.2018
Bachelor of Business Administration - Business
Blackburn College
Lancashire 09.2018 - 07.2019
Level 3 Childcare and Education - Childcare and Education
Runshaw College
Leyland 09.2019 - 07.2022
Skills
- Cash and card processing
- Professional demeanour
- Telephone skills
- Written and verbal communication skills
- Customer service expert
- Microsoft Office
- Team management
- Customer loyalty building
- Relationship-building
- Problem solver
- Staff education and training
- Presentations and demonstrations
- Confident communicator
- Training programme design
- Classroom experience
- Creative lesson planning
- Behaviour management
- Visual arts
- Confidence building strategies
- Physical education
- Time management
- Leadership
Affiliations
- Dancing
- Travelling
Availability
I'm looking for a part time job 4 days a week with a preferred shift pattern of 830-430 and preferred base pay of £13 an hour.
References
References available upon request.
Timeline
Remote Customer service representative
HGS
10.2024 - Current
Teaching assistant in primary school
Reed Education
07.2024 - 10.2024
IT service desk analyst
Maintel
11.2022 - 07.2024
Waitress supervisor
Vaults bar and Bistro
04.2020 - 04.2021
Level 3 nursery practitioner
Nature trail Nursery
09.2019 - 07.2022
Level 3 Childcare and Education - Childcare and Education
Runshaw College
09.2019 - 07.2022
Bachelor of Business Administration - Business
Blackburn College
09.2018 - 07.2019
GCSEs -
Parkland's High School
09.2013 - 07.2018
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