Elizalde Jr. Capuz M.
Naic cavite,Philippines
Summary
Experienced in providing attentive and friendly service, ensuring guests feel welcome and well taken care of. Familiar with taking orders, delivering food, and maintaining clean dining areas. Excellent teamwork and communication skills, contributing to smooth and enjoyable dining experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Waiter Assistant
P and O cruises
Southampton, U. K
03.2017 - I currently work here
- Kept customers satisfied by delivering fast, friendly service during peak periods.
- Improved service continuity by coordinating team coverage throughout rush hours.
- Strengthened guidance quality by recalling menus accurately for every customer question.
- Protected compliance and hygiene standards by setting dining and kitchen cleanliness rules.
- Maintained food safety confidence by running hygiene routines consistently.
- Raised service quality by resolving complaints promptly and escalating operational concerns.
- Implemented service improvements from customer and management feedback to refine delivery.
- Monitored satisfaction during dining experiences and addressed issues promptly to protect service quality.
Waiter
Qatar airways
Doha , Qatar
04.2010 - 08.2015
- Improved guest satisfaction by serving meals and drinks with timely professionalism.
- Reduced customer waiting during peaks by processing high-volume drink orders quickly.
- Protected health and trust by following strict hygiene and food handling.
- Sustained service speed during rush periods by supporting team members actively.
- Enhanced first impressions by greeting customers, answering queries, and taking drink orders.
- Improved comfort on arrival by arranging immediate seating for new customers.
- Elevated dining experience by resetting clean tables with serviceware.
- Strengthened compliance and comfort by keeping dining and service areas organised.
- Met varied dietary needs by taking accurate orders and passing requests on.
- Increased confidence in recommendations by sharing menu and drink knowledge.
- Raised satisfaction by presenting menus, explaining specials, and tailoring recommendations.
- Prevented mix-ups by checking order accuracy before delivering to tables.
- Maintained smooth service by collaborating with kitchen and bar teams during delays.
Stockman
Cloud 9 hotel and resort
Antipolo, Philippines
07.2008 - 07.2010
- Maintain full retail displays by replenishing shelves on a regular schedule.
- Support supply continuity by receiving and unpacking deliveries promptly.
- Improve customer presentation by keeping shelves clean and visually organised.
- Reduce product damage by stacking items securely and safely.
- Strengthen pricing accuracy by checking labels for correct, visible placement.
- Lower waste levels by removing out-of-date and damaged goods for disposal.
- Keep records accurate by managing inventory levels via routine stock checks.
- Minimise product waste by rotating stock to sell-by dates.
- Protect workplace standards by cleaning and tidying storage areas regularly.
- Prevent poor-quality displays by inspecting products before shelf placement and reporting damage.
Education
Associate - Hotel and Restaurant Management
INSTITUTE OF COMPUTER COLLEGE TECHNOLOGY
Cainta, Philippines 01.2007 - 07.2007
Skills
Folding napkins
Effectively employed tablets to enhance order-taking efficiency
Effectively communicates with guests
- Customer service
- Food safety
- Menu knowledge
- Team collaboration
- Complaint resolution
- Time management
- Service improvement
- Order accuracy
- Hygiene compliance
- Customer feedback
- Problem solving
- Teamwork
- Highly responsible and reliable
- Ability to handle fast-paced environment
- Multitasking efficiency
- Personal hygiene
Languages
English
Upper intermediate
B2
Certification
- OJT CERTIFICATE
- HYGIENE CERTIFICATE
- SAFETY AND AWARENESS CERTIFICATE
- Fire fighting certificate
Interests
- Singing
- Running
- Shopping
Timeline
Waiter Assistant
P and O cruises
03.2017 - I currently work here
Waiter
Qatar airways
04.2010 - 08.2015
Stockman
Cloud 9 hotel and resort
07.2008 - 07.2010
Associate - Hotel and Restaurant Management
INSTITUTE OF COMPUTER COLLEGE TECHNOLOGY
01.2007 - 07.2007