pushpa oli
London,nepalese
Summary
Proactive Waiter Assistant with strong customer service skills in fast-paced settings. Anticipates guest needs, supports team collaboration, and ensures timely order fulfilment. Experienced in maintaining cleanliness and enhancing dining experiences through effective communication and multitasking. Committed to contributing to team success and ensuring guest satisfaction with attentive service.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Waiter Assistant
kirve limit
london, essex
02.2025 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Anticipated and addressed guests' service needs.
- Monitored dining area to anticipate guest needs, refilling drinks and providing additional utensils.
- Delivered food and drinks to tables promptly, ensuring accurate fulfillment of customer orders.
- Assisted in setting tables with cutlery, glassware, and napkins, maintaining a high standard of presentation.
- Suggested menu items and related beverages matching guest preferences.
- Proactively helped waiters with various tasks when requested, completing in a timely and efficient manner.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Polished glassware, cutlery, china and flatware and stored accordingly.
Cashier Assistant
once
London, hournchurch
03.2024 - 02.2025
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Consulted with customers to help with purchasing decisions.
- Helped customers locate products, answering questions and offering product-related expertise.
- Maintained clean, tidy and organised checkout areas.
- Maintained neat and clean shop floor and storage areas.
- Completed daily records updates to track sales and accurate payment totals.
- Communicated effectively with team members and management, fostering a collaborative work environment.
Education
GCSEs - MSc Management
BPP university
London, ENGSkills
- Food and beverage service
- Order fulfillment
- Order taking
- Beverage pairing
- Payment processing
- Payment efficiency
- Cash handling accuracy
- Cleaning standards
- Cleanliness protocols
- Cleaning requirements
- Safety standards
- Health and Safety regulations
- Time management
- Teamwork
- Team collaboration
- Fast-paced adaptability
- Adaptability
- Guest relations
- Customer service
- Customer empathy
- Service orientation
- Interpersonal skills
- Problem solving
- Sales assistance
- Table setting standards
- Serving techniques
- Personal grooming
- Friendly disposition
- Customer relationship building
- Casual dining service
- To-go order preparation
Languages
English
Intermediate
B1
Hindi
Upper Intermediate
B2
Certification
- [Area of study] certified
- [Area of certification] certified
- Level [Number] [Area of certification]
Accomplishments
- Built and nurtured key client relationships to grow profit by [Number]%.
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
Timeline
Waiter Assistant
kirve limit
02.2025 - Current
Cashier Assistant
once
03.2024 - 02.2025
GCSEs - MSc Management
BPP university