Elizabeth Tyler
Gateshead,Newcastle upon Tyne
Summary
Results‑driven professional with 5+ years’ experience in client relationship management, stakeholder coordination, and delivering high‑value service solutions. Strong background in guiding customers through complex processes, understanding business needs, and providing tailored support that drives retention and satisfaction. Skilled in managing accounts end‑to‑end, resolving challenges proactively, and maintaining clear, consistent communication across teams. Known for building trusted partnerships, improving workflows, and ensuring smooth delivery in fast‑paced environments. Now looking to leverage my people‑focused, organisational, and problem‑solving strengths in a Customer Success, Account Management, or Project Management role.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Principal Recruitment Consultant
Tenth Revolution Group
Newcastle upon Tyne
2021.05 - Current
- Managed long‑term client relationships, acting as a trusted point of contact and ensuring a smooth, high‑quality service experience.
- Coordinated with cross‑functional teams to support seamless delivery and clear communication throughout the client lifecycle.
- Conducted regular client check‑ins, proactively resolving issues and strengthening engagement and retention.
- Negotiated terms and agreements to achieve mutually beneficial outcomes and sustain strong partnerships.
- Supported process improvements, implementing more effective communication and service delivery strategies.
- Prioritised multiple accounts, ensuring timely follow‑up, consistent reporting, and alignment with client goals.
- Mentored junior colleagues on communication, stakeholder management, and best‑practice service delivery.
Team leader
JD Wetherspoon
Newcastle upon Tyne
2016.01 - 2026.04
- Led and supported the team to ensure smooth daily operations and a positive customer experience.
- Resolved customer issues professionally, maintaining high satisfaction levels.
- Fostered strong team communication and delivered on‑the‑job training.
- Coordinated daily tasks to maintain efficiency and consistent service standards.
Assistant Manager
Marston's
Northallerton, North Yorkshire
2009.01 - 2016.01
- Ensured compliance with prescribed standards in the areas of customer satisfaction, labour costs, premises safety and sanitation.
- Placed orders in accordance with established inventory levels and budgets.
- Presented all specials, promotions, and marketing plans according to company procedures.
- Prepared and maintained personnel records, team member schedules, financial, and administrative reports.
- Assumed responsibility for cash for all shifts, including bank deposits, and ensuring that all cash procedures are properly adhered to.
Education
BA Business with Management - Business Management
Northumbria University
Newcastle upon Tyne 2017.01 - 2020.01
Access to Higher Education Business Diploma - Business Studies
Middlesbrough College
Middlesbrough 2015.01 - 2016.01
A Levels - Law, Psychology, Dance
Queen Elizabeth Sixth Form College
Darlington 2009.01 - 2011.01
GCSE -
Northallerton Grammar School
Northallerton, North Yorkshire 2007.01 - 2009.01
Skills
- Client Relationship Management
- Customer retention and satisfaction
- Stakeholder communication & expectation management
- Strategic planning & account coordination
- Project management & workflow organization
- Problem resolution & issue ownership
- Cross-functional collaboration
- Process improvement mindset
- Strong communication & presentation skills
- Data‑driven decision making
- Tech‑savvy / IT literacy
- Training, coaching & guiding customers
- Time management & prioritisation
- Relationship‑led, consultative approach
Accomplishments
4 Promotions, promoted from Senior consultant to Principal consultant in only 5 months
3 perm consultant of the month awards across UK and Nordics division
Multiple MVP awards for my contribution across the team.
Account manager for multiple high spending clients
Affiliations
- Piano/Music
- Travel
- Baking
References
Available on request
Timeline
Principal Recruitment Consultant
Tenth Revolution Group
2021.05 - Current
BA Business with Management - Business Management
Northumbria University
2017.01 - 2020.01
Team leader
JD Wetherspoon
2016.01 - 2026.04
Access to Higher Education Business Diploma - Business Studies
Middlesbrough College
2015.01 - 2016.01
A Levels - Law, Psychology, Dance
Queen Elizabeth Sixth Form College
2009.01 - 2011.01
Assistant Manager
Marston's
2009.01 - 2016.01
GCSE -
Northallerton Grammar School
2007.01 - 2009.01