Elizabeth Kniveton
18 Flat 3 Portway Frome
Summary
I am a Psychology graduate with experience in administration, leadership, customer service and working within clinical settings. I am calm, reliable, and empathetic, with a proven ability to handle sensitive enquiries and challenging situations professionally. I have strong communication skills and am confident working independently as well as in a team.
Overview
6
6
years of professional experience
Work history
Customer Service Representative
Waitrose & Partners
Bath
05.2024 - 10.2024
- Worked independently as the first point of contact for a wide range of customer enquiries and complaints, often dealing with challenging or emotionally heightened situations in a calm and professional manner.
- Managed a constantly changing workday at a busy customer service desk, responding to unpredictable situations with confidence and resilience.
- Communicated effectively with other departments.
- Handled sensitive customer interactions with empathy and discretion,
- Demonstrated strong IT skills by processing transactions, managing refunds, and navigating internal systems accurately and efficiently.
Housekeeping Supervisor
Royal Crescent Hotel and Spa
Bath
05.2021 - 06.2024
- Promoted to Supervisor after a year.
- Supervised a small team, delegating tasks and providing guidance and support to ensure the constant delivery of exceptional service.
- Trained new staff.
- Managed guests requests and complaints promptly and professionally.
- Conducted staff appraisals.
- Liaised with different departments.
Psychology Placement Year
Bath Centre for Pain Services, RUH
Bath
09.2023 - 05.2024
- Supported chronic pain patients and their family members during daily psychology, physio and occupational health sessions.
- Attended and contributing to interdisciplinary team meetings.
- Engaged in clinical development training.
- Data collection, questionnaire scoring and data input.
- Became proficient in using internal systems to accurately upload and retrieve patient notes.
- General administrative tasks.
Housekeeping Assistant
The Bath Priory
Bath
03.2019 - 07.2022
- Meticulously inspected and cleaned guest rooms, ensuring high standards of cleanliness and presentation were consistently met.
- Demonstrated efficient time management skills by maintaining a 5 star standard whilst working to strict timeframes.
- Provided exceptional customer service to guests by responding promptly to requests, addressing concerns and building a rapport.
- Collaborated effectively with colleagues.
Waitress
The Boathouse Bath
Bath
07.2018 - 02.2019
- Anticipated and prioritised guests’ needs throughout their dining experience, promptly addressing any complaints or requests.
- Processed payments, handling cash and credit card transactions with proficiency.
Receptionist
Aqua Sulis B&B
Bath
07.2018 - 01.2019
- Welcomed guests upon arrival with a warm and friendly manner.
- Answered phone calls, emails and in-person inquiries professionally and courteously.
- Processed payments accurately and securely.
- Communicated effectively with other staff members.
Education
Bachelor of Science - Psychology with Professional Placement Year
Cardiff University
A-Levels - History, Psychology, English Literature
Hayesfield Girls School
GCSEs - English Language, English Literature, Mathematics, Science, Art, Textiles, German, History
Hayesfield Girls School
Bath, BASTimeline
Customer Service Representative
Waitrose & Partners
05.2024 - 10.2024
Psychology Placement Year
Bath Centre for Pain Services, RUH
09.2023 - 05.2024
Housekeeping Supervisor
Royal Crescent Hotel and Spa
05.2021 - 06.2024
Housekeeping Assistant
The Bath Priory
03.2019 - 07.2022
Waitress
The Boathouse Bath
07.2018 - 02.2019
Receptionist
Aqua Sulis B&B
07.2018 - 01.2019
Bachelor of Science - Psychology with Professional Placement Year
Cardiff University
A-Levels - History, Psychology, English Literature
Hayesfield Girls School
GCSEs - English Language, English Literature, Mathematics, Science, Art, Textiles, German, History
Hayesfield Girls School
Similar Profiles
Jane DunkleyJane Dunkley
Deputy Branch Manager at Waitrose & PartnersDeputy Branch Manager at Waitrose & Partners
Samuel MatthewsSamuel Matthews
Delivery driver at Waitrose & PartnersDelivery driver at Waitrose & Partners
Beth SearlBeth Searl
Supermarket Assistant at Waitrose & PartnersSupermarket Assistant at Waitrose & Partners
Alexander HazellAlexander Hazell
Team Leader, Payment Lead at Waitrose & PartnersTeam Leader, Payment Lead at Waitrose & Partners
Talal HasanTalal Hasan
Mud Engineer at KOC/ CPVENMud Engineer at KOC/ CPVEN