Elizabeth John Mtawali
Dar Es Salaam
Summary
Highly motivated with 6+ years in Banking industry, I demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
CONSULTANT: DIGITAL & E-COMMERCE
STANBIC BANK TANZANIA
01.2023 - Current
- Delivering exceptional client experiences by putting our clients at centre of everything we do
- Ensure that all self-service channel solutions (Internet Banking, Mobile banking USSD, Smart App, provide high quality customer experience
- Timely and Accurate Vendor Invoice Payments and Collections as per Agreement (Monthly)
- Ensure that all queries and problems are resolved promptly in line with turnaround time standards through monitoring and controlling systems
- Monthly sharing of Uptake and Utilization Reports of Internet & Mobile Banking to Branches as well as Bi-Monthly Calls to Branch Managers to Track Progress and address Challenges if any
- Project supports
DIASPORA BANKING
STANBIC BANK TANZANIA
11.2021 - 12.2022
- Delivering a high level of individualized service to assigned portfolio of Diaspora banking customers
- Delivering a superior level of service
- Cross selling through the portfolio
- Retaining ownership of customers complaints and application
- Ensuring proper procedures are followed in all aspects
TRANSACTIONAL BANKER
STANBIC BANK TANZANIA
07.2019 - 11.2021
- Delivering a high level of individualized service to assigned portfolio of private banking customers
- Delivering a superior level of service
- Retaining ownership of customers complaints and application
- Ensuring proper procedures are followed in all aspects
CALL BACK OFFICER
STANBIC BANK TANZANIA
03.2017 - 07.2019
- Confirming telephonically all cheques, RTGS and OTT with signatories of the account
- Scrutinizing all RTGS, OTT or cheques to identify all irregular/ fraudulent and early detection of irregularities on the RTGS, OTT and Cheques
SALES CONSULTANT
FIRST NATIONAL BANK TANZANIA LTD
07.2016 - 03.2017
- Developing sales strategies oh how to effectively sell FNB products in specific areas look and act professionally
- Cross selling FNB Products to achieve desired results and targets
- Developing enduring and rewarding relationship with customers
- Providing quick and quality services
Education
Bachelor of - Banking and Finance
Institute of Finance Management (IFM)
01.2015
Advanced Certificate of Secondary Education -
Lwandai Secondary School
01.2012
Certificate of Secondary Education -
Canossa Secondary School
01.2009
Skills
- Communications
- Problem-solving
- Leadership
- Client relationship management
- Customer service
- Interpersonal skills
Affiliations
Youths of United Nations Association (YUNA), 01/2012, 12/2015
Awards
- 08/2019, Appreciation of service email - from private banking client
- 09/2017, Outstanding service certificate - from Stanbic bank
- 08/2017, Sincere gratitude letter - from Maryland Global Initiatives Tanzania
Hobbies and Interests
- Travelling
- Reading books
- Cooking
Languages
English
Swahili
Timeline
CONSULTANT: DIGITAL & E-COMMERCE
STANBIC BANK TANZANIA
01.2023 - Current
DIASPORA BANKING
STANBIC BANK TANZANIA
11.2021 - 12.2022
TRANSACTIONAL BANKER
STANBIC BANK TANZANIA
07.2019 - 11.2021
CALL BACK OFFICER
STANBIC BANK TANZANIA
03.2017 - 07.2019
SALES CONSULTANT
FIRST NATIONAL BANK TANZANIA LTD
07.2016 - 03.2017
Advanced Certificate of Secondary Education -
Lwandai Secondary School
Certificate of Secondary Education -
Canossa Secondary School
Bachelor of - Banking and Finance
Institute of Finance Management (IFM)
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