Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth De Luca

Colchester,Essex

Summary

A highly resourceful professional with exceptional communication skills and a proven ability to remain calm under pressure. Demonstrates strong expertise in inventory management, ensuring efficient operations and optimised stock levels. Committed to leveraging these skills to contribute effectively in dynamic environments while pursuing opportunities for career advancement.

Overview

15
15
years of professional experience

Work History

Maintenance Administrator

Teachers Housing Association
London
02.2007 - 04.2014
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Applied positive customer service approach to increase satisfaction levels.

Administrative officer

Estuary Housing Association
Colchester, Essex
08.1999 - 05.2006
  • Maintained a clean, organised workspace; improved productivity levels.
  • Participated actively in departmental meetings contributing valuable insights and suggestions.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Monitored office inventory supplies, re-ordering for service provisions.

Education

NVQ Level 3 - Administration

Colchester Institute
Colchester
10/1999 - 12/2000

NVQ Level 2 - Information Technology

Pelcombe Training
Colchester, Essex

A-Levels - 3x A-Levels

Colchester Sixth Form College
Colchester, Essex
09/1993 - 06/1996

Skills

  • Calm under pressure
  • Communication skills
  • Resourcefulness
  • Inventory management

References

References available upon request.

Timeline

Maintenance Administrator

Teachers Housing Association
02.2007 - 04.2014

Administrative officer

Estuary Housing Association
08.1999 - 05.2006

NVQ Level 3 - Administration

Colchester Institute
10/1999 - 12/2000

NVQ Level 2 - Information Technology

Pelcombe Training

A-Levels - 3x A-Levels

Colchester Sixth Form College
09/1993 - 06/1996

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Elizabeth De Luca