Elizabeth Burke
Bolton,United Kingdom
Summary
Professional, highly organised administrator with over 8 years of experience working in a fast-paced office environment. Committed to providing excellent customer service and completing tasks to a high standard. Experienced at dealing with tight deadlines in a calm manner and collaborating with all departments efficiently.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work history
Senior Academic Administrator
University of Greater Manchester
Bolton, Greater Manchester
2023.09 - Current
- Sifting Mitigating Circumstances applications, and taking part in panels.
- Arranging Fitness to Practise hearings and School Academic Misconduct Hearings.
- Producing accurate minutes for meetings such as School Boards, Student and Staff Liaison Committees.
- Processing results following Module Review Panels and Awards/Progression Boards
- Collating and distributing paperwork for meetings, ensuring accuracy.
- Advising staff regarding University and external policies and regulations
- Processing student data on large administrative tool - SITS
- Using Microsoft Excel to produce spreadsheets using data from SITS
- Resolving queries on email and the phone, including assisting with multiple group inboxes.
Academic Administrator
University of Greater Manchester
Bolton, Greater Manchester
2022.02 - 2023.08
- Processed student data on SITS (i.e. agreeing marks, calculating awards)
- Processed withdrawal and suspension forms.
- Assisted with queries via email and phone .
- Printed/posted transcripts and letters to students.
- Used Microsoft Word to produce agendas and minutes
Sales Executive
Universal Smart Cards Ltd
Rawtenstall, Lancashire
2019.01 - 2022.01
- Maintained extensive knowledge of all smart cards products.
- Assisted customers by providing information on the products offered.
- Maintained accurate data on CRM systems so that sales activities and customer interactions could be tracked.
- Generated leads via cold calling and social media, such as Linkedin, to boost revenue.
- Developed key customer relationships by providing excellent customer service, leading to repeat business.
- Managed customer relationships from quotation stage to post-sale stage by providing updates on their order.
- Provided quotations to customers, including negotiating with suppliers for competitive pricing.
- Responded promptly to customer queries, ensuring any issues were resolved in a timely manner.
Sales Support/Internal Sales Administrator
Universal Smart Cards Ltd
Rawtenstall, Lancashire
2017.08 - 2019.01
- Raised sales and purchase orders on Sage 200.
- Allocated/despatched orders daily.
- Tracked orders and sent POD’s to customers.
- Sent statements/invoices to customers, and assisted with credit control, such as taking payments over the phone.
- Responded to telephone and email enquiries.
Education
NVQ Level 4 - Sales Executive Apprenticeship
Pareto
Wilmslow, Cheshire East 2019.01 - 2020.11
A-Levels - Business Studies / English Language / Art
Bacup and Rawtenstall Grammar School Sixth Form
Rawtenstall, Lancashire 2015.09 - 2017.07
GCSEs - 10 GCSE's including Maths and English
Fearns Community Sports College
Rossendale, Lancashire 2010.09 - 2015.07
Skills
- Microsoft office suite proficiency
- Database administration
- Written and verbal communication
- Maintaining office records
- Confidentiality maintenance
- Organisation and prioritisation
Timeline
Senior Academic Administrator
University of Greater Manchester
2023.09 - Current
Academic Administrator
University of Greater Manchester
2022.02 - 2023.08
Sales Executive
Universal Smart Cards Ltd
2019.01 - 2022.01
NVQ Level 4 - Sales Executive Apprenticeship
Pareto
2019.01 - 2020.11
Sales Support/Internal Sales Administrator
Universal Smart Cards Ltd
2017.08 - 2019.01
A-Levels - Business Studies / English Language / Art
Bacup and Rawtenstall Grammar School Sixth Form
2015.09 - 2017.07
GCSEs - 10 GCSE's including Maths and English
Fearns Community Sports College
2010.09 - 2015.07