Amy Louise Rossiter
Cranfield,Bedford
Summary
Accomplished administrative professional with over 3.5 years of experience in administrative roles and 8 years in customer service. Demonstrates expertise in front desk and visitor management, telephone handling, and email correspondence, ensuring excellent interpersonal communication. Proficient in meeting room coordination, calendar scheduling, document filing, and records organisation. Skilled in mail handling, post processing, database and CRM management, with a strong command of the Microsoft Office Suite. Known for multitasking abilities, time management skills, and meticulous attention to detail. Committed to enhancing operational efficiency through effective administrative support and data entry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Student and Academic Support Administrator
Cranfield University
Cranfield, UK
01.2023 - 08.2025
- Managed incoming student support communications, resolving 40-45 queries daily as first point of contact. Fielded, transferred, and responded to calls, Teams messages, emails and in-person visits with professionalism and empathy.
- Coordinated academic staff diaries and meeting logistics, scheduling student appointments, project deadlines and departmental meetings. Managed meeting room bookings and ensured rooms were prepared and presentable for smooth operations.
- Independently managed 700+ research student reviews annually, streamlining review processes through independent problem-solving and workflow improvements.
- Handled incoming and outgoing post, including opening, scanning, franking, and dispatching departmental mail.
- Prepared and forwarded accurate student fee quotations, considering exceptional circumstances and liaising with Finance to ensure correct processing.
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experienced using SITS:VISION, SharePoint, Canvas, and in-house databases to maintain organised, accessible and accurate data.
- Liaised with Finance to manage student suspensions and debt cases, ensuring accurate account reconciliation, clear student communication and timely resolution aligned with university policy.
- Delivered strong communication and interpersonal support as first point of contact. Led one-to-one and group meetings, provided pastoral care and delivered quarterly induction sessions, including studio broadcasts to Jiangsu University students.
- Exceptionally organised with keen attention to detail, ensuring accuracy in data, scheduling, and policy compliance across high-volume admin tasks.
- Managed stationery ordering, pricing, and collection, ensuring supplies remained efficiently stocked and cost-effective.
Customer Team Member
CO-OP
12.2021 - 01.2023
- Company Overview: Customer Team Member (TUPE from Budgens)
- Meet deadlines and targets consistently.
- Delivered exceptional customer service by actively listening, resolving issues efficiently and consistently maintaining a positive and professional attitude.
- Manage bakery operations: predict sales demand, bake to guidelines and uphold hygiene standards.
- Pass random hygiene inspections and adhere to strict product rotation and reduction procedures.
- Minimise waste by completing reductions within allotted times.
- Maintain high shoplifter awareness and take appropriate action.
- Managed product ordering by cross-checking warehouse and backup stock levels to prevent overordering, ensuring efficient inventory control and cost management.
- Acted as shift manager when required, overseeing daily operations, supporting team performance and ensuring service standards were upheld during peak periods and management absences.
- Customer Team Member (TUPE from Budgens)
Duty Manager
Budgens
12.2018 - 12.2021
- Oversee shift operations including closing procedures and store security.
- Manage staff training, performance, and resolve personal issues.
- Conduct temperature, date, and health & safety checks.
- Update stock records and address maintenance issues (e.g., fridge alarms, till repairs).
- Handle parcel collections/drop-offs and ensure shop floor standards (face-up and backup).
- Maintained high commitment, working three months without a day off during COVID.
- Transitioned with team during TUPE to Co-op.
Teaching Assistant
Wootton Upper School
Wootton
01.2019 - 12.2019
- Provide one-to-one pupil support in after-school sessions.
- Supervise small form groups and assist SEN/EHCP pupils with academic and personal matters.
- Serve as keyworker for SEN/EHCP students and compile pupil profile sheets for teachers and parents.
- Update databases and attend staff and parent meetings.
- Conduct school tours for prospective families.
- Collaborate with colleagues on community events for elderly people.
Waitress
Giovanni’s Restaurant
07.2018 - 12.2018
- Operated in a high-pressure, fast-paced environment.
- Delivered excellent customer service face-to-face and over the phone.
- Handled customer complaints effectively.
- Maintained high hygiene standards.
Volunteer Assistant
Wootton Upper School
Wootton
05.2018 - 07.2018
- Assisted students with academic and personal concerns.
- Supported lesson preparation and managed student registers.
- Developed confidence and communication skills through varied support duties.
Education
Level 2 Counselling Skills CPCAB Certificate - Counselling
Bedford College
Bedford 09.2023 - 09.2024
Level 2 Business and Administration - Business and Administration
Vision 2 Learn
Remote 12.2022 - 01.2023
Level 2 Introduction to Counselling - Counselling
Bedford College
Bedford 09.2022 - 12.2022
City & Guilds level 2 ICT - Administration
Bedford College
Bedford 08.2020 - 11.2020
GCSE’s -
Wootton Upper School
Wootton, Bedford 09.2015 - 09.2018
Skills
- Front Desk & Visitor Management in Receptionist / Administrator
- Telephone Handling & Professional Etiquette
- Email Correspondence & Excellent interpersonal skills
- Meeting Room & Calendar Coordination / Calendar Scheduling
- Document Filing & Records Organisation
- Mail Handling & Post Processing
- Database & CRM Management
- Microsoft Office Suite Proficiency
- Administrative Support & Data Entry &
- Multitasking & Time Management & Strong Attention to Detail
- 8 Years of Customer Service Experience
- 35 Years of Administrative Experience
Personal Information
Date of birth: 01/29/02
Timeline
Level 2 Counselling Skills CPCAB Certificate - Counselling
Bedford College
09.2023 - 09.2024
Student and Academic Support Administrator
Cranfield University
01.2023 - 08.2025
Level 2 Business and Administration - Business and Administration
Vision 2 Learn
12.2022 - 01.2023
Level 2 Introduction to Counselling - Counselling
Bedford College
09.2022 - 12.2022
Customer Team Member
CO-OP
12.2021 - 01.2023
City & Guilds level 2 ICT - Administration
Bedford College
08.2020 - 11.2020
Teaching Assistant
Wootton Upper School
01.2019 - 12.2019
Duty Manager
Budgens
12.2018 - 12.2021
Waitress
Giovanni’s Restaurant
07.2018 - 12.2018
Volunteer Assistant
Wootton Upper School
05.2018 - 07.2018
GCSE’s -
Wootton Upper School
09.2015 - 09.2018
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