Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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Elise Honey Norcott

Elise Honey Norcott

Plymouth,England

Summary

Hello, my name is Elise Norcott. I am an experienced waitress/supervisor with a talent for leading and motivating teams to deliver top-notch customer service. Successfully managed shifts, improved staff training, and enhanced customer satisfaction. Known for quick problem-solving skills and fostering a positive work environment. I am motivated and always keen to go hands-on on a job. I am trustworthy and reliable, as I have been a key holder since I was 16. I have always had a passion for the aviation industry and wanting to put a smile on people's faces, as my granddad was a flight engineer for Concorde. And my aunty has been cabin crew for Virgin for 20+ years, so I've been on many flights and experienced the jump seat, and met her lovely colleagues on trips, so I've always looked up to and respected them and always dreamed of following in their foot steps.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Waitress supervisor

Tasha Mears
Plymouth, England
12.2024 - Current
  • Consistently arrived punctually, prepared to commence tasks without delay.
  • Supported team members by demonstrating respect and eagerness to assist.
  • Delivered exceptional customer service, fostering brand loyalty through positive interactions.
  • Maintained cleanliness of work equipment with routine checks and cleanups.
  • Assisted in inventory control measures for effective stock management.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Took on additional responsibilities during staff shortages, demonstrating flexibility and commitment.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Allocated keyholder maintaining a professional workplace
  • Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
  • Managed opening and closing procedures efficiently, ensuring cleanliness for each working day.
  • Collaborated closely with my team members, enhancing team cohesion.

Wedding assistant

Amy Bellamy
plymouth, england
05.2023 - 07.2023
  • Devised customised decoration schemes to create unique wedding experiences.
  • Handled customer queries effectively, boosting satisfaction and loyalty.
  • Managed budget constraints to ensure cost-effective solutions.
  • Negotiated favourable rates with vendors, maximising client budgets.
  • Established strong vendor relationships for improved service delivery.
  • Facilitated stress-free planning by meticulously managing logistics.
  • Participated in work experience to develop essential skills.
  • Achieved high customer loyalty through attention to detail.
  • Offered customer samples to support conversion and upselling opportunities.
  • Handled cash transactions accurately, enhancing trust between business and clientele.

Education

Diploma of Higher Education - Drama

Plymouth City College
England
09.2023 - 06.2025

Skills

  • Flexible working approach
  • Time management
  • Sales optimization
  • Advanced cleaning techniques
  • Leadership
  • Team collaboration
  • Calm under pressure
  • Communication skills
  • Public speaking
  • Social media marketing

Accomplishments

Food Hygiene Safety Course

Personal Watercraft license

Distinction in LAMDA

Affiliations

In my spare time, i love acting, and have a passion for theatre. i strive with making new friends, and getting to work as an ensemble helping eachother make spectacular showcases and performances.

Timeline

Waitress supervisor

Tasha Mears
12.2024 - Current

Diploma of Higher Education - Drama

Plymouth City College
09.2023 - 06.2025

Wedding assistant

Amy Bellamy
05.2023 - 07.2023

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Elise Honey Norcott