ELISABETTA FLORIO

Assisted with daily operations at Cucina Bettina, a culinary concept specialising in 100% made in Italy cuisine.

Supported management of two dark kitchens in central and east London, ensuring operational efficiency.

• Contributed to strategic decision-making processes for the company's growth and expansion.
• Negotiated contracts with suppliers, secured competitive pricing and terms.
• Built a robust online presence via digital marketing initiatives, increased brand visibility drastically.
• Led team to achieve company objectives on time and within budget.

Oversaw daily operations, ensuring impeccable service standards aligned with luxury brand expectations.

• Coordinated and led team members during shifts, delegating tasks effectively.
• Managed opening and closing procedures, including cash handling and end-of-day reconciliations.
• Ensured compliance with Health & Safety, Food Hygiene, and company policies.
• Trained, motivated, and supported staff to enhance productivity and teamwork.
• Handled emergency situations professionally, ensuring the safety of guests and staff.

• Assisted teams in achieving profitability targets through tracking spending and budget management.
• Supported business development efforts by ensuring compliance with health and safety regulations in rotas.
• Contributed to recruitment and training initiatives.
• Monitored KPI performance and sales activities.
• Helped manage team dynamics and performance.
• Aided in the development and execution of marketing plans, including upsell outreach and corporate business development efforts.

• Assisted in managing multiple Deliveroo dark kitchens across East, North, and South London.
• Supported the generation of strategic weekly key performance indicator (KPI) targets to motivate and encourage staff.
• Implemented new processes with enthusiasm and tactful communication.
• Managed inventory levels to optimise stock turnover and minimise waste.
• Actioned customer feedback to improve product and service provisions.
• Hired and trained staff for optimum performance against sales and marketing objectives.

• Welcoming and engaging with guests and ensuring they have an exceptional time.
• Adhere to all Hilton standards and guidelines of full product knowledge.
• Hilton Bankside Hotel, Executive Lounge, an exclusive private room dedicated for Diamond, VIP Membership guests.