ELISABETTA FLORIO

Founder and Owner of Cucina Bettina, a refined 100% Made in Italy culinary concept.

Successfully overseeing two dark kitchens across central and east London and a prestigious franchise in Mayfair, achieving a 4.7 customer rating and a 5-star Food Hygiene Rating. These accomplishments reflect my extensive expertise, professional training, and experience gained through distinguished roles in luxury hospitality.

Oversaw daily operations, ensuring impeccable service standards aligned with luxury brand expectations.

• Coordinated and led team members during shifts, delegating tasks effectively.
• Managed opening and closing procedures, including cash handling and end-of-day reconciliations.
• Ensured compliance with Health & Safety, Food Hygiene, and company policies.
• Trained, motivated, and supported staff to enhance productivity and teamwork.
• Handled emergency situations professionally, ensuring the safety of guests and staff.

• Assisted teams in achieving profitability targets through tracking spending and budget management.
• Supported business development efforts by ensuring compliance with health and safety regulations in rotas.
• Contributed to recruitment and training initiatives.
• Monitored KPI performance and sales activities.
• Helped manage team dynamics and performance.
• Aided in the development and execution of marketing plans, including upsell outreach and corporate business development efforts.

• Assisted in managing multiple Deliveroo dark kitchens across East, North, and South London.
• Supported the generation of strategic weekly key performance indicator (KPI) targets to motivate and encourage staff.
• Implemented new processes with enthusiasm and tactful communication.
• Managed inventory levels to optimise stock turnover and minimise waste.
• Actioned customer feedback to improve product and service provisions.
• Hired and trained staff for optimum performance against sales and marketing objectives.

• Welcoming and engaging with guests and ensuring they have an exceptional time.
• Adhere to all Hilton standards and guidelines of full product knowledge.
• Hilton Bankside Hotel, Executive Lounge, an exclusive private room dedicated for Diamond, VIP Membership guests.