Summary
Overview
Work History
Education
Skills
Timeline
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Andrei Catarroja

Blairgowrie,Perth

Summary

Driven service worker with excellent communication skills and customer service background. Experience in using computers from Microsoft programs such as excel, word and power point. Enjoys working in a team setting and getting to know co-workers and customers

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Barista Supervisor

Starbucks
Blairgowrie, Perth and kinross
06.2020 - Current
  • Fulfilled personalised orders with specialty milk options, meeting strict dietary requirements.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Maintained cleanliness of front-of-house areas in line with high standards through rigorous visual inspections.
  • Promoted Starbucks products through up-selling, resulting in increased sales of Starbucks merchandise.

Care Support Worker

Balhousie
Balbeggie, PKN
03.2022 - 09.2022
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.

Education

SVQ Level 3 - Hospitality

University of Highlands And Islands
Perth
09.2020 - 06.2021

Skills

  • Strong communication
  • Calm under pressure
  • Problem-solving
  • Quick learner
  • POS systems
  • Cooperative team player
  • Professional demeanour
  • Up-selling
  • Cash register operation

Timeline

Care Support Worker

Balhousie
03.2022 - 09.2022

SVQ Level 3 - Hospitality

University of Highlands And Islands
09.2020 - 06.2021

Barista Supervisor

Starbucks
06.2020 - Current

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Andrei Catarroja