Chace Smith
Luton,Bedfordshire
Summary
Dedicated professional with extensive experience in customer service and animal care, demonstrating strong skills in customer support, cash handling, and stock control. Proven ability to manage multiple pets with empathy and calmness under pressure, ensuring high standards of animal welfare and stable maintenance. Adept at practical animal handling, including large animals, with a understanding of equine nutrition and health and safety protocols. Excellent communication skills complemented by public speaking experience, aiming to leverage expertise in a dynamic environment focused on animal care and customer satisfaction.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Dog Walker & Pet Sitter
Self-Employed
Caddington, Central Bedfordshire
08.2024 - 09.2025
- Founded and manage a small business providing reliable dog walking and pet sitting services.
- Ensure the daily exercise, feeding, and care of dogs and other pets, prioritising their health, safety, and well-being.
- Experienced in handling multiple dogs of varying breeds, sizes, and temperaments.
- Built strong, trusting relationships with clients through excellent communication and dependable service.
- Independently manage bookings, schedules, and payments, developing organisational and business management skills.
- Managed emergency situations efficiently, ensuring the safety of pets under care.
- Assured the security of home whilst attending to pets on overnight stays.
- Accommodated special requests from owners such as grooming or specific dietary requirements for pets' satisfaction.
- Carried out daily walks for dogs in various weather conditions to ensure routine exercise.
Head Groom / Stud Assistant
Jackie Sparrow
Gamlingay, Cambridgeshire
03.2023 - 08.2024
- Provided full daily care for 8–10 horses and foals, including feeding, watering, grooming, handling, administering medications, and monitoring health.
- Performed animal husbandry tasks such as mucking out stables, cleaning yards, and maintaining safe and hygienic conditions.
- Assisted with show preparation and competition, ensuring correct exercise, turnout, and presentation to a professional standard.
- Delivered public talks and demonstrations to promote awareness of rare breeds, developing strong communication skills.
- Managed pasture rotation to prevent overgrazing, maintaining quality feed availability for horses on site.
- Trained new recruits on stable duties enhancing overall productivity.
- Kept tack in top condition to ensure horse safety and performance.
Office Administrator / Receptionist
Vivid Green
Milton Keynes
10.2021 - 07.2023
- Managed reception duties including answering calls, greeting clients, and handling enquiries.
- Scheduled and coordinated materials and appliance orders for multiple sites, ensuring accurate invoicing and payments.
- Maintained office organisation and provided professional front-of-house support.
Retail Sales Assistant
B&Q
Luton
03.2021 - 08.2021
- Organised and replenished stock deliveries while maintaining high store presentation standards.
- Assisted customers with product selection, processed orders, and resolved enquiries both in-store and by phone.
- Developed product knowledge across a wide range of stock, particularly plants and garden items.
Front of House Staff
The George of Harpenden
Harpenden
09.2019 - 09.2020
- Welcomed and seated guests, managed bookings, and provided efficient table service.
- Delivered detailed menu knowledge including dietary requirements and allergen advice.
- Trained in bar service, cocktail preparation, and coffee making to a professional standard.
Shop Floor Assistant
GJW Titmus Ltd
Wheathampstead
11.2018 - 08.2019
- Assisted customers with purchases, answered enquiries, and processed transactions at tills.
- Restocked and maintained product displays to ensure store standards.
Education
Diploma of Higher Education - Advanced Equine Care and Management
Shuttleworth College
09.2017 - 06.2019
GCSEs - Maths, English, Science, Sociology, Drama and French
St Albans Girls School
09.2012 - 06.2017
Skills
- Customer Service
- Pet sitting experience
- Animal empathy
- Actively observant
- Multiple pet handling
- Calmness under pressure
- Money Management
- Stock Control
- Stock Taking
- Customer Support
- Cash Handling
- Cleaning
- Sales
- Telecommunications
- Food Handling
- Food Preparation
- Horse Riding
- Health And Safety
- Hostess
- Fodder preparation
- Yard maintenance
- Equine nutrition understanding
- Animal welfare
- Stable maintenance
- Grooming and cleaning
- Communication skills
- Public speaking
- Practical animal handling
- Large animal handling
Timeline
Dog Walker & Pet Sitter
Self-Employed
08.2024 - 09.2025
Head Groom / Stud Assistant
Jackie Sparrow
03.2023 - 08.2024
Office Administrator / Receptionist
Vivid Green
10.2021 - 07.2023
Retail Sales Assistant
B&Q
03.2021 - 08.2021
Front of House Staff
The George of Harpenden
09.2019 - 09.2020
Shop Floor Assistant
GJW Titmus Ltd
11.2018 - 08.2019
Diploma of Higher Education - Advanced Equine Care and Management
Shuttleworth College
09.2017 - 06.2019
GCSEs - Maths, English, Science, Sociology, Drama and French
St Albans Girls School
09.2012 - 06.2017
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