Eleni Kinnaird
St Albans,Herts
Summary
Responsible, reliable and passionate about delivering outstanding quality and service with a smile. Experience of delivering customer service and high standards in my Beauty Studies as well as in the work place. Focused on delivering an exceptional customer experience to deliver business priorities and performance.
Diploma Course is 3 days a week so I have availability this current academic year Weds evening, Thursdays, Fridays, Saturday and Sundays.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Total Drain Care Limited
St Albans, Herts
05.2025 - Current
- General administrative duties as required to support the office team.
- Answer telephone calls to offer information, direct callers, and take messages.
- Handle photocopying documents, updating files, and communications for staff.
- Maintain comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Support office operations by taking on ad hoc clerical duties, which include data handling, data processing, and other company processes.
- This role is current and permanent on a part-time basis.
Total Cow Burger - catering assistant
Total Cow Burger
St Albans, Herts
11.2025 - 01.2026
- Short-term position to support Christmas catering events.
- Prepared food and catering requirements.
- Prepared catering space, including cleaning, setting up, and other tasks.
- Dealt with customers taking orders in person and over the phone.
- Worked alongside the more experienced staff to deliver quality food, catering, and ensuring customer satisfaction.
- Dealing with customers.
- Delivering excellent customer service.
- Working as part of a team in a very busy and often pressurised environment.
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Cleared down food preparation, serving and eating areas after use.
- Observed customer requests concerning allergens and dietary requirements.
- Deep-cleaned equipment and food preparation areas.
- Upheld health and safety standards to protect staff and customers.
Education
Diploma of Higher Education - Diploma In Beauty Studies
Oaklands College
Welwyn, HRTGCSEs - Various Subjects
Roundwood Park School
HarpendenSkills
- Customer service and engagement
- Team collaboration
- Effective communication
- Highly responsible and reliable
- Positive attitude and approachable
- Teamwork
Hobbies and interests
- I am a really confident and able skier, I am hoping to get a ski instructor qualification in the future at some point.
- I am curently learning to drive but have access to lifts from family members to support employment opportunities.
Timeline
Total Cow Burger - catering assistant
Total Cow Burger
11.2025 - 01.2026
Administrative Assistant
Total Drain Care Limited
05.2025 - Current
Diploma of Higher Education - Diploma In Beauty Studies
Oaklands College
GCSEs - Various Subjects
Roundwood Park School