Elena Lavinia Racean
Southampton,Hampshire
Summary
A dedicated professional with expertise in strategic planning and social media marketing, known for exceptional communication skills and the ability to remain calm under pressure. Proven track record in problem-solving and quality assurance, contributing to effective team building and project success. Committed to leveraging skills in a dynamic environment to drive organisational growth and innovation.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Student Loan Company
Teleperformance UK
Glasgow, Glasgow City
05.2022 - 03.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Assisted customers in product selection to boost sales.
- Implemented new protocols for efficient complaint management.
- Designed training programmes for enhanced team performance.
- Provided detailed information about products and services to potential customers.
Education
Bachelor of Business Administration - business and management
Bath Spa University
Bath 06.2023 - 06.2027
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Social media marketing
- Quality Assurance
Timeline
Bachelor of Business Administration - business and management
Bath Spa University
06.2023 - 06.2027
Student Loan Company
Teleperformance UK
05.2022 - 03.2024