Kofi Dzanado
Dunstable
Summary
Assistant Operations Manager for Harrow Council with almost two decade's Council experience from Grounds operations to special needs transport. Specialised in Waste Management and in the process of chartership with the Chartered Institute of Wastes Management (CIWM).
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Dependable and motivated professional with strong organisational and leadership skills, coupled with solid background in logistics and supply chain management. Proficient in inventory management and team coordination, ensuring optimal resource allocation and operational efficiency. Committed to enhancing operational readiness and overall mission success.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Colour Sergeant - Company Quartermaster-Sergeant (CQMS), B Company, Princess of Wales Royal Regiment (PWRR)
British Army
01.2005 - 05.2025
- Conducted regular inspections of kit and facilities, ensuring readiness at all times.
- Addressed personnel grievances promptly for better job satisfaction and retention.
- Streamlined administrative procedures to improve efficiency and productivity.
- Ensured health, safety and welfare of personnel, resulting in optimal morale and well-being.
- Maintained high standards of discipline, leading to improved overall unit performance.
- Liaised with higher command for effective communication and coordination.
- Provided expert advice on tactics, contributing to successful mission outcomes.
- Ensured strict adherence to military regulations maintaining discipline across the battalion.
- Fostered a culture of respect amongst ranks by promoting ethical behaviour.
- Supported career progression amongst subordinates by providing constructive feedback.
- Assessed individual performances regularly, identifying areas for improvement or commendation.
- Encouraged professional development by offering guidance and mentorship to junior ranks.
- Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
- Applied policies and procedures to maintain high standards of security and safety.
- Assisted staff with maintaining manual and computerised records.
- Controlled front-line responses and investigations through resource allocation, supervision and risk management.
- Inspected staff uniforms and equipment and initiated disciplinary action for breaches or non-compliance.
- Directed staff on assigned shifts and reviewed completed shift activities and incidents with employees.
- Engaged in community outreach programmes to discourage youth from drug and crime-related offences.
- Devised and implemented strategies for identifying and resolving personnel issues.
- Offered mentoring and support to junior officers to develop leadership skills, knowledge and advanced technical abilities.
- Conducted assessments of unit personnel to determine fitness for duty and identify deficiencies requiring correction.
- Adhered to military code of conduct, keeping up-to-date with latest developments in processes and technology.
- Managed unit training to hone skills for specific roles and general combat readiness.
- Identify threats to security and facilitated eliminative action.
- Streamlined supply chain procedures resulting in increased efficiency and accuracy.
- Conducted regular inspections of personal equipment, enhancing safety measures.
- Maintained detailed records of inventory to avoid any discrepancies or shortages.
- Handled sensitive information responsibly whilst upholding confidentiality protocols.
- Maintained high standards of discipline amongst troops, fostering professionalism and respect within the ranks.
- Provided support in planning and execution of tactical operations, ensuring success.
- Enhanced team morale with effective communication and leadership skills.
- Led training exercises to enhance unit cohesion.
- Mentored junior soldiers leading to improved performance and growth within their roles.
Assistant Operations Manager - Special needs transport
London Borough of Harrow
01.2015 - 01.2025
- Handled crisis situations effectively, minimising disruption to operations.
- Fostered positive work environment through effective leadership strategies.
- Improved team productivity with regular training sessions.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Facilitated clear communication between different departments for seamless operation flow.
- Implemented new inventory management system, increasing stock visibility.
- Instituted policies that adhered strictly to environmental regulations.
- Ensured health and safety regulations compliance in all operations.
- Spearheaded recruitment efforts, building a strong operations team.
- Assisted in budget planning and expense control activities, leading to financial stability.
- Conducted regular audits to maintain high quality standards.
- Established performance metrics for staff evaluation and improvement purposes.
- Liaised with suppliers to ensure smooth supply chain operations.
- Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Drafted KPI reports to senior management with strategic recommendations.
- Enabled team growth, assisting with recruitment process from start to finish.
- Evaluated operational goals, suggesting improvements and recommended actions.
- Carried out profitable operations, conducting budget reviews and reporting cost plans to management.
- Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
- Recorded and maintained staff paperwork, employee payroll and performance sheets.
- Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
- Mentored staff to consistently exceed individual performance targets.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Developed tracking systems to guarantee on-time and on-budget delivery of projects.
- Organised financial and operational data to help with yearly budgeting and planning.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
Commercial Trade Waste Manager
Harrow Council
01.2017 - 01.2022
Waste Manager
Harrow Council
01.2015 - 01.2017
Chargehand for Grounds Maintenance
Harrow Council
01.2013 - 01.2015
Grounds Maintenance Driver Operative
Harrow Council
01.2007 - 01.2013
Grounds Maintenance Operative
Harrow Council
01.2005 - 01.2007
Adisadel College, Ghana
01.1996 - 01.1999
Education
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Adisadel College
01.1996 - 04.1999
Skills
- Decision making under pressure
- Emergency response coordinator
- Security protocols knowledge
- International relations awareness
- Resilience and stress tolerance
- Military leadership
- Briefing and debriefing
- Resilience building
- Logistical organisation
- Supply chain logistics
- Vehicle operation and maintenance
- Equipment inspection
- Calm under pressure
- Team Leadership
- Community engagement
- Performance Management
- Crime prevention initiatives
- First Aid certification
- Situational awareness
- Staff management
- Incident report writing
- Customer service-oriented
- Community Outreach
- Training
- Performance evaluation
- Investigations
- Outstanding communicator
- Proficient problem solver
- Protective services
- Shift briefings
- Health and Safety Compliance
- Cultural awareness
- Interpersonal communication
- Public speaking
- Project Management
- Inventory management
Certification
- Supply chain inventory management
- Skill At Arms instructor
- CBRN instructor - Chemical, Biological, Radiological and Nuclear training officer.
- Driving licence - Categories A, B, C, D, BE, C1E, CE.
- Health and safety level 3
- Army Leadership Training Course
Timeline
Commercial Trade Waste Manager
Harrow Council
01.2017 - 01.2022
Assistant Operations Manager - Special needs transport
London Borough of Harrow
01.2015 - 01.2025
Waste Manager
Harrow Council
01.2015 - 01.2017
Chargehand for Grounds Maintenance
Harrow Council
01.2013 - 01.2015
Grounds Maintenance Driver Operative
Harrow Council
01.2007 - 01.2013
Colour Sergeant - Company Quartermaster-Sergeant (CQMS), B Company, Princess of Wales Royal Regiment (PWRR)
British Army
01.2005 - 05.2025
Grounds Maintenance Operative
Harrow Council
01.2005 - 01.2007
Adisadel College, Ghana
01.1996 - 01.1999
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Adisadel College
01.1996 - 04.1999
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