Elena Sokolova
Erith,Bexley
Summary
Excellent at juggling multiple tasks and working under pressure. A highly-motivated individual with a desire to take on new challenges. Worth solid ethic, adaptability and exceptional interpersonal skills. Adept at work effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Telemarketing operator
"Global trading" Office Supplies
Saint-Petersburg
2009.12 - 2012.05
- I was responsible for cold calling offices administrators and selling offices supplies.
- Explained products and services to customers in a professional manner.
- Consistently had very hight weekly sales average.
Cashier
warehouse "Metrika"
Saint-Petersburg
2007.09 - 2009.05
- Bagged, boxed or wrapped goods and product purchases.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales possibilities.
Cashier
"Ramstor" Superstore
Saint-Petersburg
2006.10 - 2007.09
- Processed sales, transactions efficiently to reduce customer waiting times.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Performed accurate cash counts at store opening and closing.
- Checked notes with money carefully to spot and refuse counterfeit currency.
Supermarket cashier
Supermarket "Patorochka"
Saint-Petersburg, Russia
2006.06 - 2006.09
- Minimised long register queues by completing sales transactions quickly.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Processed all transactions efficiently and timely.
Cosmetic Representative
"Oriflame", cosmetic company
Saint-Petersburg, Russia
2003.11 - 2005.01
- Traveled to local malls department stores and exposed to educate customers on the cosmetics offered by the company . Talked to customers passing by to offer them samples brochures etc.
- Learned the sales language to engage the customer and made sure the customer wants to learn about the products you are selling.
- Kept management informed by submit- ting activity and results reports, such as daily call reports, weekly work plans, and monthly goals.
- Researched new trends and product knowledge to act as an expert for the customer.
Education
GCSEs -
School
Saint-Petersburg, Russia 1995.09 - 2003.06
A-Levels - Humanities And Philology
School
Saint-Petersburg 2004.09 - 2005.06
Skills
- Client assessment and analysis
- Microsoft Office
- Strong verbal communication
- Time management
Languages
Russian
Native
English
Upper intermediate
Timeline
Telemarketing operator
"Global trading" Office Supplies
2009.12 - 2012.05
Cashier
warehouse "Metrika"
2007.09 - 2009.05
Cashier
"Ramstor" Superstore
2006.10 - 2007.09
Supermarket cashier
Supermarket "Patorochka"
2006.06 - 2006.09
A-Levels - Humanities And Philology
School
2004.09 - 2005.06
Cosmetic Representative
"Oriflame", cosmetic company
2003.11 - 2005.01
GCSEs -
School
1995.09 - 2003.06
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