Yuya Kawai
London,England
Summary
In my previous position, I always strived to work efficiently and constantly sought ways to improve productivity. I am eager to engage in enthusiastic communication with my senior colleagues and work diligently to achieve success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Telemarketing Operator
LLC. Reallink
Hokkaido sapporo, Japan
03.2020 - 08.2023
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Managing part-time shifts.
- Attended regular product training to enhance customer advice.
- Involved in the training of part-time workers and researched how to make numbers efficiently
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Increased client retention by building instant rapport and establishing customer trust.
Swimming Teacher
Hokkaido Compass
Hokkaido Sapporo, Japan
04.2017 - 03.2021
- Established swimming assessments and developed lessons tailored to individual ability to ensure maximum effectiveness.
- Prepared lesson plans and comprehensive work schemes in alignment with Learn to Swim Programme requirements.
- Baby swim teacher, and I created and implemented a menu according to the characteristics of the living body.
Education
Faculty of Lifelong Sports Department of Sports Education
Hokusho University
Sapporo Hokkaido 04.2017 - 04.2021
Skills
- Interpersonal skills
- Service knowledge
- Flexible team player
Languages
English
Elementary (A2)
Japanese
Native
Timeline
Telemarketing Operator
LLC. Reallink
03.2020 - 08.2023
Swimming Teacher
Hokkaido Compass
04.2017 - 03.2021
Faculty of Lifelong Sports Department of Sports Education
Hokusho University
04.2017 - 04.2021
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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