ELENA ROSANU

• Maintained a good On time delivery rate by optimazing daily Dispach plan and plan Backhaul collections
• Revised daily all deliveries to improve efficenty and reduce the cost
• Provided administrative and operational support to Drivers, Shunters Colleagues and third parties to ensure smooth operations.
• Processed driver debriefs, checked documentation and ensures Health and Safety and Legal Compliance.
• Facilitated safe and accurate movement of vehicles and associated activities.

• Organized the staff and the environment they work in, along with all related administration
• Used computer-based systems and telematics to optimise delivery and efficiency.
• Ensured all deliveries leaved on time and advised the stores of any delays
• Ensured enough trailers are available for dispatch to load on time
• Checked that all relevant paperwork is available for drivers
• Liaised with all logistic departments, stores and delivery companies

• Demonstrated superior conflict-resolution skills in managing difficult customers situations, maintaining professional composure at all times
• Lead a team of 12 people in a complex and regulated environment
• Developed the team’s performance through monthly Individual Meetings and ongoing training and coaching
• Produced and assessed data to identify areas of improvements
• Worked on root cause and trend analysis to reduce complaints and enhance customer journeys

.

• Worked to resolve and record customer requests ensuring the company system is kept up to date
• Spoke to customers using various forms of communication over email and the phone
• Kept customers updated on any changes regarding their deliveries or orders
• Communicated internally with store leaders, experts and various departments to ensure a fast resolution