Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Elena Porter

Newport,Gwent

Summary

I completed my level 1 in hair and beauty a few years ago. After that I worked at ladbrokes to support my family, where I gained strong customer service skills and experience working in a busy environment. I am now in a position to focus building my career in hairdressing and am keen to develop my skills further through an apprenticeship

Overview

4
4
years of professional experience

Work history

Customer service manager

Ladbrokes
Newport, Gwent
2024.09 - 2026.12
  • Worked in a busy betting shop providing customer service, handling cash transactions, keeping the shop clean and organised, and helping customers with any enquiries.

Customer service

Mcdoanlds
Newport , Gwent
2022.09 - 2024.03
  • Delivered exceptional customer service for enhanced client experience.
  • Facilitated client-company communication for enhanced customer service.
  • Ensured passenger comfort by providing excellent customer service.

Education

NVQ Level 1 - Hair and beauty

Cardiff and vale college
Cardiff
09.2022

Skills

Basic hairdressing skills including hair drying and sectioning

Understanding of health and safety aswel as hygiene in a salon environment

Good communication and customer service skills

Ability to follow instructions and learn new techniques

Time management

Languages

Welsh
Advanced
C1

Timeline

Customer service manager

Ladbrokes
2024.09 - 2026.12

Customer service

Mcdoanlds
2022.09 - 2024.03

NVQ Level 1 - Hair and beauty

Cardiff and vale college
Elena Porter