Elena Ntagianti
London
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success. Committed manager with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations, and business growth.
Overview
5
5
years of professional experience
Work History
Supervisor
Mondrian Hotel Shoreditch, Blue Marlin Ibiza
London, London
10.2022 - Current
- Dealt with customer complaints and rectified product and service issues.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Hospitality Specialist
South Place Chop House
london, London
10.2021 - 04.2022
- Conducted research and gathered information from multiple sources to present clear results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Designed digital and print materials to engage audiences.
- Forecasted sales trends to plan team resourcing.
Head Waitress
Din Tai Fung
London, London
12.2018 - 10.2021
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Managed cash tips and reconciled tickets against till at end of shift.
- Managed new and existing reservations using computer software or applications.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Processed payments and reduced customer wait times.
Education
Bachelor of Business Administration - Business and Tourism Management
Global Banking School
London 01.2023 -
Skills
- Management
- Guest Experience
- Problem Solving
- Professional Services
- Business Development
- Employee Training
- Guest Relations
- Pre-opening
- MICROS
- 44 7464422495
Interests
Head Waitress
Din Tai Fung UK
Full-time
Dec 2018 - Oct 2021 2 yrs 11
mos
Languages
English
Upper intermediate
Greek
Native
Timeline
Bachelor of Business Administration - Business and Tourism Management
Global Banking School
01.2023 -
Supervisor
Mondrian Hotel Shoreditch, Blue Marlin Ibiza
10.2022 - Current
Hospitality Specialist
South Place Chop House
10.2021 - 04.2022
Head Waitress
Din Tai Fung
12.2018 - 10.2021
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