Elena Ibba
Manchester
Summary
Organized and detail-oriented professional with over 9 years of experience in operations management within a luxury retail environment, combined with a strong background in interior design.
Possesses solid administrative, coordination, and customer-facing skills, with experience in budgeting, planning, and team organisation. Proficient in managing schedules, handling client requests, and supporting business operations in fast-paced environments.
Creative and design-driven, with hands-on experience in interior design projects and a strong eye for aesthetics. Actively contributed to the visual presentation and decoration of restaurant spaces and special events, enhancing the overall customer experience through layout, styling, and atmosphere.
Good knowledge of interior design software and IT systems. Passionate about design, art, fitness, and travel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ASSISTANT GENERAL MANAGER
Gran cafè San Carlo
Manchester
03.2017 - Current
- Developed and managed budgets, tracking expenses to enhance profitability of the restaurant
- Implemented cost-control measures to maintain quality of service while managing overheads effectively.
- Conducted staff training sessions on food safety, allergies, and customer service to ensure compliance with industry standards
- Managed customer allergy concerns to ensure safety during dining experiences
- Oversaw wet stock management, ordering supplies, and inventory control to maintain optimal stock levels every week
- Created and implemented staff rota shifts, ensuring optimal staffing levels at all times.
- Maintained high standards of cleanliness, hygiene, and food safety in the restaurant
- Coordinated special events for Selfridges staff and clients, facilitating memorable experiences for groups of over 20 guests
WAITER
Salvis restaurant
Manchester
06.2015 - 03.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty
- Served food and beverages promptly, contributing to an efficient and enjoyable dining experience
- Managed multiple tables efficiently, taking orders, delivering dishes, and handling payments (cash and card)
- Responded to customer queries and accommodated special requests, including dietary requirements, ensuring personalised service
- Worked as part of a 10-person team to ensure high levels of customer satisfaction
- Maintained strong organisation and prioritisation skills in a fast-paced environment
- Prepared and restocked service areas, including napkins, cutlery, and supplies for reservations and events
- Maintained a clean, organised workspace and supported opening and closing duties
- Contributed to updating guidelines on allergies and food preferences
- Assisted management with administrative and operational tasks
JUNIOR INTERIOR DESIGNER
Pnr Design & partners
Milan
06.2014 - 09.2014
- Assisted in interior design projects for private clients by creating engaging 2D and 3D presentations using AutoCAD, 3ds Max, Photoshop, and Rhinoceros
- Selected materials, finishes, furnishings, and colour schemes to align with design concepts and meet client requirements, enhancing overall project coherence
- Curated flooring, wall finishes, and decorative elements to accurately reflect clients’ vision and aesthetic goals, contributing to client satisfaction
- Collaborated with architects and contractors to ensure accurate execution of design plans within project timelines
- Delivered strong client support through effective communication and problem-solving
JUNIOR INTERIOR DESIGNER
Studio di architettura Congiu
Milan
03.2011 - 12.2013
- Developed design concepts, selecting materials and furnishings to bring ideas to life
- Produced detailed drawings, floor plans, and 3D renderings to effectively communicate design proposals
- Leveraged CAD software and design tools to produce precise and comprehensive design documentation, enhancing project communication
- Conducted client consultations to clarify needs, preferences, and budget for renovation projects, ensuring alignment with design objectives
- Collaborated with architects, contractors, and team members to ensure accurate project execution within deadlines
- Managed renovation processes through site visits, progress monitoring, and quality control, ensuring adherence to design standards and timelines
Education
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor) Level3
Institute for apprenticeships &technical education
Manchester, MAN01-2020
Master degree - Interior Design
Istitute superior of architecture and design (I.S.A.D.)
Milan, ItalyBachelor degree - Interior design
Europe Istitute of Design (I.E.D)
Milan, ItalySkills
- Budget management
- Invoice management
- Payroll administration
- Inventory control
- Audit processes
- Health and safety compliance
- Food safety compliance
- Operational efficiency
- Event coordination
- Customer service excellence
- Leadership abilities
- Staff training
- Problem-solving expertise
- Effective communication
- Attention to detail
- Administrative support
- Strategic planning
Languages
English
Italian
Certification
International English Language Testing System- IEL3TS (Certificate B2)- Mar 2015
Timeline
ASSISTANT GENERAL MANAGER
Gran cafè San Carlo
03.2017 - Current
WAITER
Salvis restaurant
06.2015 - 03.2017
JUNIOR INTERIOR DESIGNER
Pnr Design & partners
06.2014 - 09.2014
JUNIOR INTERIOR DESIGNER
Studio di architettura Congiu
03.2011 - 12.2013
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor) Level3
Institute for apprenticeships &technical education
Master degree - Interior Design
Istitute superior of architecture and design (I.S.A.D.)
Bachelor degree - Interior design
Europe Istitute of Design (I.E.D)