Cláudio Gomes
Bournemouth,UK
Summary
Dynamic and results-driven hospitality professional with over 15 years of progressive experience across bars, restaurants and premium venues. Known for rising through the ranks from a bartender to General Manager, bringing a deep understanding of both front-of-house and operational functions. Proven track record in driving revenue growth, improving team performance and delivering expectation guest experiences. Skilled in labour planning, cost control, team leadership and compliance with licensing and health & safety standards. Passionate about people, service and developing high-performance team that thrive in fast-paced environments. Fluent in English, Portuguese, Spanish and conversational in Italian.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work history
Assistant General Manager
The Ivy Collection
Bournemouth
08.2024 - 07.2025
- Oversaw overall business performance, driving sales and profitability while enhancing customer satisfaction.
- Led marketing initiatives and event planning to elevate brand presence.
- Managed budgets and ensured legal compliance in licensing, food safety, and health & safety.
- Built high-performing teams, consistently achieving operational excellence across all service areas.
- Recruited, trained, and managed staff and department heads for optimal performance.
- Conducted performance reviews and resolved conflicts to maintain a cohesive work environment.
- Controlled costs, maximised revenue, and safeguarded profit margins through effective P&L management.
- Addressed escalated guest complaints and monitored feedback to refine service delivery.
Duty Manager / Bar Manager
Rockwater
Bournemouth
08.2023 - 03.2024
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Handled complaints professionally, leading to improved customer retention rates.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Trained new staff on customer service protocols to enhance guest experience.
- Improved staff performance through regular feedback sessions and training programmes.
- Negotiated supplier contracts for better pricing and improved product quality.
- Mentored junior staff members fostering a supportive work atmosphere.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Developed cocktail menus, resulting in increased beverage sales.
- Planned staff rotas to meet customer demand whilst remaining under budget.
General Manager
The Old Thatch
Wimborne
02.2022 - 08.2023
- Managed key stakeholder relationships to facilitate project completion.
- Oversaw daily operations, ensuring smooth organisational functionality.
- Delivered results under pressure to meet tight deadlines consistently.
- Built high-performing teams aligned with organisational objectives.
- Negotiated contracts with suppliers, achieving significant cost reductions.
- Established a positive work environment that enhanced staff morale and productivity.
- Implemented robust HR policies, improving staff retention rates.
- Fostered a culture of high performance, leading to increased productivity.
F&B Manager
Captain's Club Hotel & Spa
Christchurch
01.2020 - 01.2022
- Revamped beverage selection, elevating guest satisfaction.
- Streamlined operations through implementation of efficient workflow systems.
- Utilised inventory management software for effective stock control.
- Maintained hygienic environment to comply with food safety standards.
- Coached new employees on company policies, enhancing team performance.
- Negotiated supplier contracts for cost efficiency improvements.
- Conducted regular training sessions to ensure high-quality service.
- Prepared detailed budget reports to support financial decision-making.
F&B Manager
1805
Bournemouth
03.2017 - 01.2020
- Developed partnerships within the industry for beneficial collaborations.
- Coordinated marketing campaigns to boost brand visibility.
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Resolved underlying issues swiftly, mitigated potential risks effectively.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Managed recruitment process, brought talented professionals on board.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Oversaw procurement processes, secured cost-effective supplies always.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Assistant Bar Manager
Aruba
Bournemouth
03.2013 - 02.2017
- Dealt with supplier invoices, ensuring accurate record keeping.
- Maintained high standards of health and safety within workplace at all times.
- Managed bar staff rota for efficient shift coverage.
- Conducted regular stock checks, avoiding shortage of essential items.
- Boosted team morale by arranging regular training sessions.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Recruited and trained high-performing team members to deliver faultless customer care.
Bar supervisor
Aruba
Bournemouth, England
10.2012 - 03.2013
- Scheduled shifts for staff members for efficient operation of the bar.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Organised stock inventory to prevent shortages during peak hours.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
Bartender
Aruba
Bournemouth, England
03.2012 - 10.2012
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Recommended drinks to customers, increasing overall sales.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Handled cash transactions securely minimising risk of theft or fraud.
General Manager (Family Business)
Atlântico Restaurant
Bournemouth
01.2013 - 10.2020
- Streamlined operations for improved efficiency and productivity.
- Implemented new technologies to enhance operational efficiency.
- Led team meetings to foster open communication and collaboration.
- Managed daily operations, ensuring smooth running of the business.
Education
GCSEs - English, Maths, Science, Geography
Phoenix Sixth Form
Skills
- Leadership & Team Management
- Profit & Loss (P&L) Accountability
- Staff Training & Development
- Sales & Marketing Initiatives
- Labour Forecasting & Cost Control
- Stock & Inventory Management
- Customer Experience Enhancement
- Event Planning & Execution
- Compliance & Licensing Knowledge
- Financial management
- Budget oversight
- Team building
- Budget administration
- Budget management
Custom
- UK Right to Work
- Advanced knowledge of POS systems, MS Office, and rota/scheduling software
- Former Top 50 UKBG Bartender (2015 & 2016)
- Experienced in international travel for mixology competitions and distillery visits
Languages
English
Native
Portuguese
Native
Spanish
Native
Italian
Intermediate
Timeline
Assistant General Manager
The Ivy Collection
08.2024 - 07.2025
Duty Manager / Bar Manager
Rockwater
08.2023 - 03.2024
General Manager
The Old Thatch
02.2022 - 08.2023
F&B Manager
Captain's Club Hotel & Spa
01.2020 - 01.2022
F&B Manager
1805
03.2017 - 01.2020
Assistant Bar Manager
Aruba
03.2013 - 02.2017
General Manager (Family Business)
Atlântico Restaurant
01.2013 - 10.2020
Bar supervisor
Aruba
10.2012 - 03.2013
Bartender
Aruba
03.2012 - 10.2012
GCSEs - English, Maths, Science, Geography
Phoenix Sixth Form
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