Elen Dunn
Wrexham
Summary
Professional and highly organised customer service and administration professional with over a year of experience in a busy telephone-based environment. Skilled in managing high volumes of enquiries, handling administrative tasks, maintaining accurate records and delivering excellent customer service. Experienced in supporting sales, lettings and property management clients, regularly liaising with landlords, tenants, buyers and sellers, and assisting with property-related enquiries. Confident using computer systems, managing emails and prioritising workloads to meet deadlines. Reliable, approachable and detail-oriented, with a strong work ethic and a keen interest in developing a career within the property industry.
Overview
4
4
years of professional experience
Work history
PA
Moneypenny
Wrexham, Wales
2024.09 - Current
- Providing professional telephone and administrative support for a range of clients in busy office environments.
- Managing high volumes of inbound calls, handling enquiries efficiently and delivering excellent customer service.
- Supporting sales and lettings estate agency clients by dealing with enquiries from landlords, tenants, buyers and sellers.
- Assisting with property management-related matters, including maintenance reports, tenancy enquiries and landlord licensing queries.
- Managing client emails and correspondence, ensuring prompt responses and accurate record keeping.
- Maintaining organised systems and updating information to ensure records remain accurate and up to date.
- Scheduling appointments, taking detailed messages and prioritising tasks to meet client deadlines.
- Working efficiently in a fast-paced environment while maintaining a professional, friendly and approachable manner.
- Demonstrating strong organisational skills, attention to detail and the ability to manage multiple tasks simultaneously.
Nursery practitioner
Benison Nursery
Chester, England
2023.01 - 2024.08
- Built positive and professional relationships with parents, carers and colleagues, demonstrating excellent communication and interpersonal skills.
- Maintained accurate records and completed administrative documentation in line with nursery policies and procedures.
- Managed daily responsibilities efficiently, ensuring tasks were completed within required timescales in a busy environment.
- Demonstrated strong organisational skills by planning activities, maintaining routines and prioritising workloads effectively.
- Handled confidential information with discretion and professionalism.
- Worked collaboratively as part of a close-knit team to ensure the smooth day-to-day running of the nursery.
- Responded calmly and professionally to enquiries, concerns and changing situations.
- Maintained high standards of attention to detail when completing records and monitoring children's progress.
- Developed strong problem-solving skills and the ability to adapt quickly to changing priorities.
- Consistently demonstrated reliability, punctuality and a strong work ethic.
Education
NVQ Level 2 - Early Years Practitioner
Realise Learning and Employment
Chester 2023.01 -
A-Levels - AS level Sociology
Coleg Cambria
Wrexham 2022.05 -
GCSEs -
Ysgol Bryn Alyn
Wrexham 2021.05 -
Skills
- Customer Service and Client Relations
- Telephone Handling and Call Management
- Administrative Support
- Sales and Lettings Enquiries
- Landlord and Tenant Communication
- Property Management Support
- Email and Correspondence Management
- Organisation and Time Management
- Record Keeping and Data Accuracy
- Attention to Detail
- Working to Deadlines
Affiliations
- Travelling and exploring new places and cultures. Enjoy outdoor activities, walking, and staying active. Spending time with family, friends, and pets. Personal development and learning new skills.
Timeline
PA
Moneypenny
2024.09 - Current
Nursery practitioner
Benison Nursery
2023.01 - 2024.08
NVQ Level 2 - Early Years Practitioner
Realise Learning and Employment
2023.01 -
A-Levels - AS level Sociology
Coleg Cambria
2022.05 -
GCSEs -
Ysgol Bryn Alyn
2021.05 -