Erika Siama
Pontypridd,Rhondda Cynon Taf
Summary
Dedicated professional with a strong foundation in compassionate care and exceptional verbal and written communication skills. Proficient in first aid, record keeping, and adept at multitasking and organisation within fast-paced environments. Demonstrates dependability, responsibility, and flexibility in scheduling, ensuring efficient warehouse operations through attentiveness to detail and effective use of handheld devices. Committed to delivering respectful and compassionate service while pursuing opportunities for growth in dynamic settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Warehouse Operative (Amazon Flex)
Amazon Flex – Amazon Fulfilment Centre)
Avonmouth, Bristol
2025.10 - 2026.01
- Sorted, scanned, and organised parcels in fast-paced warehouse environment.
- Accurately handled high volumes of packages while meeting strict productivity targets.
- Followed health, safety, and security procedures at all times.
- Worked effectively as part of team to ensure timely dispatch of parcels.
- Maintained attention to detail when labelling, routing, and placing parcels.
- Adapted quickly to workload changes and shift demands.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Performed general maintenance tasks around warehouse, ensured safe work environment.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
Support Care Worker
Careplus Recruitment Agency Limited
Stevenage, Hertfordshire
2022.07 - 2025.08
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support
- Improved physical and mental well being of service users through patient centred care planning
- Followed strict safeguarding regulations to ensure safe, secure handling of service users
- Built strong patient relationships through compassionate care and friendly rapport building
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers
- Collaborated with clients to clean house and prepare meals with person-centred care approach
- Delivered on care plan goals while responsibly managing client budget
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence
- Met needs of clients with learning difficulties and handled challenging behaviours
- Prepared tasty and healthy meals to meet dietary requirements
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support
- Assisted clients with daily activities for improved quality of life.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Listened to clients' current struggles to signpost relevant support.
- Supported clients with rehabilitation and socialisation in community settings.
- Assisted service users to obtain and access community resources.
- Established and maintained working relationships with clients based on trust and non-judgement.
Office Assistant
Care Plus Recruitment Agency Limited
Stevenage, Hertfordshire
2020.04 - 2022.07
- Editing documents
- Organizing files
- Photo copying
- Preparing interview rooms
- Maintained office files for reliable reference, including electronic and hard copies
- Processed invoices and payments using accounting software
- Responded promptly to telephone enquiries from clients, vendors and customers
- Sorted and distributed incoming mail to correct recipients throughout busy office environments
- Arranged meetings by reserving rooms and making arrangements for snacks
- Drafted written communication in response to complex customer queries
- Organised and maintain office common areas
- Completed banking transactions and carried out basic bookkeeping
- Typed and proofread documents for senior management
- Stayed up-to-date with knowledge of company products and services to assist clients with concerns
- Oversaw daily office operations and equipment maintenance.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of office.
- Improved office efficiency by organising and managing files.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Maintained office files for reliable reference, including electronic and hard copies.
- Kept office tidy, organised and stocked with supplies.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Mentee
Virtual Medic Mentor University Hospitals Birmingham
Stevenage, Hertfordshire
2020.11 - 2021.04
- Attending mentorship program
- Participating actively
- Learning new skills
- Gaining knowledge
- Self-motivated, with strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Developed strong organisational and communication skills through coursework and volunteer activities
- Developed strong communication and organisational skills through working on group projects
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Passionate about learning and committed to continual improvement
- Applied effective time management techniques to meet tight deadlines
Cleaner
JM Domestic Cleaning Services Limited
Stevenage, Hertfordshire
2020.10 - 2021.03
- Reported breakages to supervisor
- Organizing files
- Correctly used colour-coded equipment
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies
- Restocked, refreshed and sanitised bathroom facilities
- Safely stored cleaning solutions, equipment and chemicals
- Followed health and safety guidelines to properly dispose of waste and toxic materials
- Spot cleaned and sanitised high-touch areas
- Emptied and cleaned trash cans following procedures
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish
- Cleaned and dried windows, mirrors and glass surfaces
- Dusted countertops, ceilings and furniture for pristine environment
- Worked quickly to complete cleaning within allotted timeframes
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Education
Bachelor of Science - Biomedical Science
University of South Wales
Cardiff07.2027
A-level - A-level
Hitchin Girls' School
Hitchin, HRT 2022.09 - 2024.06
High School Diploma - GCSE
Barclay Academy
Stevenage, HRT2021-05
Skills
- First aid
- P>Time Management
- P>Decision-Making
- P>Multitasking and Organization
- P>Dependable and Responsible
- P>Respectful and Compassionate
- Attentiveness to detail
- Flexibility in scheduling
Personal Information
Title: Student
Interests
Watching medical documentaries
Affiliations
- Badminton
- Aikido
- Travelling
Languages
English
Fluent
Swahili
Native
References
References available upon request.
Timeline
Warehouse Operative (Amazon Flex)
Amazon Flex – Amazon Fulfilment Centre)
2025.10 - 2026.01
A-level - A-level
Hitchin Girls' School
2022.09 - 2024.06
Support Care Worker
Careplus Recruitment Agency Limited
2022.07 - 2025.08
Mentee
Virtual Medic Mentor University Hospitals Birmingham
2020.11 - 2021.04
Cleaner
JM Domestic Cleaning Services Limited
2020.10 - 2021.03
Office Assistant
Care Plus Recruitment Agency Limited
2020.04 - 2022.07
Bachelor of Science - Biomedical Science
University of South Wales
High School Diploma - GCSE
Barclay Academy