Eleanor Elizabeth Ackroyd
Skelmanthorpe, Huddersfield
Summary
Enthusiastic student with passion for creating engaging social media content. Uses a wide range of knowledge of social media trends to drive audience engagement and master algorithmic strategy. Eager to take on new challenges and increased accountability to contribute to company success. Hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work history
Media Manager
Sersa Records
2023.09 - Current
- Creating content for social media platforms e.g Instagram and TikTok
- Posting frequently following social media and consumer trends
- Conducting market research on trends, competitors, and audiences
- Using strategies such as giveaways to grow customer base
- Making eye catching, modern, and relatable content
- Having access to press packs and raw videos of music artists and using them to create content.
- Engaged with followers across brand accounts, maintaining community guidelines and representing brand values.
- Reviewed posts to promote user interaction, increasing audience engagement for continued growth.
- Produced punchy, engaging posts encouraging maximum user interaction.
- Generated creative ideas for social-first content aligned with campaign objectives.
- Scheduled social media content strategically to achieve maximum reach and impressions.
- Provided assistance with social strategising, campaigns and special projects.
- Planned and deployed strategic social media campaigns to grow online community.
Tesco Colleague
Tesco Superstore
Penistone
2022.10 - Current
- Faced-up shelves for customers to easily identify products.
- Located desired items for customers to improve sales.
- Arranged products to visual merchandising plans.
- Rotated and discounted products to maximise sales before sell-by dates.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Checked and confirmed personal identification during alcohol and tobacco sales.
- Resolved customer complaints and answered queries about store products.
- Trained and mentored new cashiers and clerks in correct processes.
- Assisted customers by locating and retrieving forgotten items in store to ensure smooth checkout process.
Waitress
Spencer's Arms
Cawthorne
2021.05 - 2022.10
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding order and requirements.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided menu and offered recommendations to complement dining experience.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Used upselling methods featuring specials to complement dishes.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
A-Levels - Sociology
2021.09 - 2023.06
A-Levels - Economics
2021.09 - 2023.06
A-Levels - Business
2021.09 - 2023.06
GCSEs - English Language
2018.09 - 2021.05
GCSEs - English Literature
2018.09 - 2021.05
GCSEs - Mathematics
2018.09 - 2021.05
GCSEs - Science
2018.09 - 2021.05
GCSEs - Business
2018.09 - 2021.05
GCSEs - History
2018.09 - 2021.05
GCSEs - French
2018.09 - 2021.05
GCSEs - Food Preperation and Nutrition
2018.09 - 2021.05
Skills
- Market research skills
- Customer demographics understanding
- Eye for detail
- Audience building techniques
- TikTok posts
- Instagram reels
- Knowledge of social media algorithm
- Content creation
- Instagram account management
- Use of press packs
- Expert communicator
- Face-to-face selling
- Exemplary customer service
- Confident communicator
- Customer service oriented
- Superb time management
- Outgoing and enthusiastic
- Accurate cash handling
- Product promotions
- Self-motivated
- Mathematical aptitude
Timeline
Media Manager - Sersa Records
2023.09 - Current
Tesco Colleague - Tesco Superstore
2022.10 - Current
Huddersfield New College - A-Levels, Sociology
2021.09 - 2023.06
Huddersfield New College - A-Levels, Economics
2021.09 - 2023.06
Huddersfield New College - A-Levels, Business
2021.09 - 2023.06
Waitress - Spencer's Arms
2021.05 - 2022.10
Shelley College - GCSEs, English Language
2018.09 - 2021.05
Shelley College - GCSEs, English Literature
2018.09 - 2021.05
Shelley College - GCSEs, Mathematics
2018.09 - 2021.05
Shelley College - GCSEs, Science
2018.09 - 2021.05
Shelley College - GCSEs, Business
2018.09 - 2021.05
Shelley College - GCSEs, History
2018.09 - 2021.05
Shelley College - GCSEs, French
2018.09 - 2021.05
Shelley College - GCSEs, Food Preperation and Nutrition
2018.09 - 2021.05