Eleanor Elizabeth Ackroyd
Skelmanthorpe, Huddersfield
Summary
Enthusiastic student with passion for creating engaging social media content. Uses a wide range of knowledge of social media trends to drive audience engagement and master algorithmic strategy. Eager to take on new challenges and increased accountability to contribute to company success. Hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work history
Media Manager
Sersa Records
09.2023 - Current
- Creating content for social media platforms e.g Instagram and TikTok
- Posting frequently following social media and consumer trends
- Conducting market research on trends, competitors, and audiences
- Using strategies such as giveaways to grow customer base
- Making eye catching, modern, and relatable content
- Having access to press packs and raw videos of music artists and using them to create content.
- Engaged with followers across brand accounts, maintaining community guidelines and representing brand values.
- Reviewed posts to promote user interaction, increasing audience engagement for continued growth.
- Produced punchy, engaging posts encouraging maximum user interaction.
- Generated creative ideas for social-first content aligned with campaign objectives.
- Scheduled social media content strategically to achieve maximum reach and impressions.
- Provided assistance with social strategising, campaigns and special projects.
- Planned and deployed strategic social media campaigns to grow online community.
Tesco Colleague
Tesco Superstore
Penistone
10.2022 - Current
- Faced-up shelves for customers to easily identify products.
- Located desired items for customers to improve sales.
- Arranged products to visual merchandising plans.
- Rotated and discounted products to maximise sales before sell-by dates.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Checked and confirmed personal identification during alcohol and tobacco sales.
- Resolved customer complaints and answered queries about store products.
- Trained and mentored new cashiers and clerks in correct processes.
- Assisted customers by locating and retrieving forgotten items in store to ensure smooth checkout process.
Waitress
Spencer's Arms
Cawthorne
05.2021 - 10.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding order and requirements.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided menu and offered recommendations to complement dining experience.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Used upselling methods featuring specials to complement dishes.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
A-Levels - Sociology
09.2021 - 06.2023
A-Levels - Economics
09.2021 - 06.2023
A-Levels - Business
09.2021 - 06.2023
GCSEs - English Language
09.2018 - 05.2021
GCSEs - English Literature
09.2018 - 05.2021
GCSEs - Mathematics
09.2018 - 05.2021
GCSEs - Science
09.2018 - 05.2021
GCSEs - Business
09.2018 - 05.2021
GCSEs - History
09.2018 - 05.2021
GCSEs - French
09.2018 - 05.2021
GCSEs - Food Preperation and Nutrition
09.2018 - 05.2021
Skills
- Market research skills
- Customer demographics understanding
- Eye for detail
- Audience building techniques
- TikTok posts
- Instagram reels
- Knowledge of social media algorithm
- Content creation
- Instagram account management
- Use of press packs
- Expert communicator
- Face-to-face selling
- Exemplary customer service
- Confident communicator
- Customer service oriented
- Superb time management
- Outgoing and enthusiastic
- Accurate cash handling
- Product promotions
- Self-motivated
- Mathematical aptitude
Timeline
Media Manager - Sersa Records
09.2023 - Current
Tesco Colleague - Tesco Superstore
10.2022 - Current
Huddersfield New College - A-Levels, Sociology
09.2021 - 06.2023
Huddersfield New College - A-Levels, Economics
09.2021 - 06.2023
Huddersfield New College - A-Levels, Business
09.2021 - 06.2023
Waitress - Spencer's Arms
05.2021 - 10.2022
Shelley College - GCSEs, English Language
09.2018 - 05.2021
Shelley College - GCSEs, English Literature
09.2018 - 05.2021
Shelley College - GCSEs, Mathematics
09.2018 - 05.2021
Shelley College - GCSEs, Science
09.2018 - 05.2021
Shelley College - GCSEs, Business
09.2018 - 05.2021
Shelley College - GCSEs, History
09.2018 - 05.2021
Shelley College - GCSEs, French
09.2018 - 05.2021
Shelley College - GCSEs, Food Preperation and Nutrition
09.2018 - 05.2021
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