Eleanor Poole
Poole,Dorset
Summary
Dedicated professional with expertise in structured play implementation and effective storytelling, fostering playful engagement and empathy in educational settings. Demonstrates resilience under stress and a readiness to learn, ensuring optimal child nutrition and health practices. Committed to advancing skills in child development and contributing positively to nurturing environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Customer service advisor
Breeze Volkswagen
Poole, Dorset
12.2023 - Current
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Provided detailed information about products and services to potential customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Assisted customers in product selection to boost sales.
- Resolved pressing customer issues, ensured repeat business.
- Enhanced brand loyalty, provided excellent service at all times.
Customer service advisor
U-Drive Ltd
Poole, Dorset
07.2018 - 11.2023
- Logged customer complaints accurately, expedited corrective actions effectively.
- Participated in conflict resolution sessions for better team cooperation.
- Strengthened client relationships with clear communication and problem-solving skills.
- Built rapport with clients through empathetic handling of concerns.
Team leader supervisor
Tesco
Poole, Dorset
11.2014 - 10.2017
- Facilitated training sessions for skill development amongst employees.
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Monitored performance metrics, adjusting tactics when necessary for optimal results.
Apprentice nursery assistant
Sunbeams Daycare
Poole, Dorset
12.2012 - 07.2014
- Prepared nutritious meals, promoting healthy eating habits among children.
- Assisted in planning and implementing educational activities for child development following the EYFS.
- Created an inclusive environment, respecting each child's individual needs and abilities.
- Provided comfort to distressed children, fostering emotional wellbeing.
- Accompanied children on outdoor trips, ensuring their safety at all times.
- Actively engaged in story-time sessions enhancing language skills amongst children.
Education
NVQ Level 3 - Retail Knowledge
City & Guilds
Poole 09.2016 - 09.2017
NVQ Level 3 - Retail Skills
City & Guilds
Poole 09.2016 - 09.2017
GCSEs - ICT
Poole High School
Poole 09.2012 - 09.2012
GCSEs - Biology, Chemistry, Physics
Poole High School
Poole 09.2012 - 09.2012
GCSEs - English Literature, English Language
Poole High School
Poole 09.2012 - 09.2012
GCSEs - Mathematics
Poole High School
Poole 09.2012 - 09.2012
GCSEs - Child Development
Poole High School
Poole 09.2012 - 09.2012
GCSEs - Food Technology
Poole High School
Poole 09.2012 - 09.2012
Skills
- Structured play implementation
- Effective storytelling
- Readiness to learn
- Child nutrition knowledge
- Playful engagement
- Health and hygiene practices
- Empathy and understanding
- Resilience under stress
Affiliations
- Hiking
- Cooking
References
References available upon request.
Timeline
Customer service advisor
Breeze Volkswagen
12.2023 - Current
Customer service advisor
U-Drive Ltd
07.2018 - 11.2023
NVQ Level 3 - Retail Knowledge
City & Guilds
09.2016 - 09.2017
NVQ Level 3 - Retail Skills
City & Guilds
09.2016 - 09.2017
Team leader supervisor
Tesco
11.2014 - 10.2017
Apprentice nursery assistant
Sunbeams Daycare
12.2012 - 07.2014
GCSEs - ICT
Poole High School
09.2012 - 09.2012
GCSEs - Biology, Chemistry, Physics
Poole High School
09.2012 - 09.2012
GCSEs - English Literature, English Language
Poole High School
09.2012 - 09.2012
GCSEs - Mathematics
Poole High School
09.2012 - 09.2012
GCSEs - Child Development
Poole High School
09.2012 - 09.2012
GCSEs - Food Technology
Poole High School
09.2012 - 09.2012
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