Eleanor Holden

• Tracked supplies usage accurately to avoid over or under-ordering ingredients.
• Dealt with customer complaints swiftly, ensuring satisfactory resolution for all parties involved.
• Ensured health and safety regulations were adhered to, maintaining a safe environment for both staff and customers.
• Trained new staff members on cafe procedures to ensure consistency in service delivery.
• Completed opening and closing duties punctually, ensuring the cafe was ready for business and securely closed at all times.
• Conducted inventory checks regularly, reducing instances of stock shortage during peak times.
• Improved team efficiency through effective communication and coordination amongst staff members.
• Demonstrated proper food handling and safety standards.
• Verified optimal food storage conditions, maintaining accurate records of refrigerator and freezer temperatures to prevent spoilage.
• Assisted in the preparation of food items to maintain ample stock at all times.
• Collaborated with kitchen staff to ensure timely preparation of orders during rush hours.
• Answered customer queries, improving their overall experience in the café.
• Enhanced café ambience with consistent cleanliness and organisation of seating area.

• Utilised POS systems proficiently for seamless order processing and payment handling.
• Enhanced customer experience by providing excellent service and product knowledge.
• Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
• Assisted in inventory management for maintaining optimal stock levels.
• Delivered high-quality service to customers, resulting in repeat business.
• Maintained professional demeanour during peak hours to ensure smooth operations.
• Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
• Polished glassware regularly for presenting drinks impeccably.
• Served food promptly, resulting in improved customer satisfaction.
• Managed cash register effectively, ensuring accurate transaction processing.
• Ensured clean working environment with meticulous attention to detail and hygiene standards.
• Catered special events professionally, enhancing the overall guest experience.
• Demonstrated flexibility by covering various shifts as required.
• Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Implemented upselling techniques to enhance revenue generation for the establishment.
• Took orders accurately whilst multitasking efficiently under pressure.

Completed a week long mini pupillage in criminal law, observing advocacy and case preparation in the Crown Court, including hearings, client conferences, and trial proceedings. Developed understanding of criminal procedure, legal analysis, courtroom etiquette, barrister advocacy while networking.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with bath time and dressing, helping maintain personal hygiene of children.
• Consistently arrived at work on time and ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-to-day duties accurately and efficiently.
• Cleaned and organised play areas to ensure a clean, safe environment for children.
• Ensured child safety by supervising indoor and outdoor activities.

Completed week long work experience in civil law chambers with exposure to land law matters, observing court proceedings and assisting with legal research and case preparation relating to property and land disputes. Developed understanding of civil procedure, advocacy, legal drafting, and professional court practice.