Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Elaine Ferris

Elaine Ferris

2 Gorsewood Bishopbriggs Glasgow

Summary

I pride myself to be a friendly, self-motivated, driven and forward-thinking individual who has an excellent track record in target-driven and customer focussed environments. I thrive on meeting targets and building customer relationships by providing excellent listening and communication skills. I am proactive in learning and developing my skills to enhance the overall experience with the customer and I can adapt well to new environments and learn new processes quickly to achieve outstanding results.


I am a hard-working individual who naturally embraces new challenges and utilises initiative and logical problem solving to remain competitive within any fast-paced industry. With a background in senior roles and management coupled with my self-employment experience, I have developed a strong business acumen and commercial awareness alongside excellent sales, negotiation, customer service, marketing and IT - giving me a strong foundation of transferable skills from which to pursue new challenges and opportunities.

Overview

24
24
years of professional experience

Work History

SENIOR THERAPIST

Beauty at No25
10.2023 - Current
  • Communicate and advise with every client their correct treatment plan
  • Perform treatments to the highest standards to ensure client satisfaction and repeat business
  • Ensure targets are met by upselling at every opportunity
  • Maintain exceptional customer service and care
  • Book appointments to ensure repeat business
  • Comply with client data protection act 1998 and general data protection regulations at all times

BEAUTY/WAXING THERAPIST

Har Eco Wax Salon
07.2020 - 01.2023
  • Luxury high end salon, ensuring exceptional customer service and impeccable standards are maintained
  • Answering all sources of communication via treatwell booking system
  • Perform treatments to clients, ensuring repeat business and upsell at every opportunity
  • Reception duties including opening and closing of salon
  • Deal with any customer complaints
  • Ensure salon is clean and tidy and well stocked

ELITE TRAINER

HD Brows
01.2019 - 07.2020
  • Educate students to the highest standard ensuring they gain a full understanding of the brow treatment
  • Adapt training techniques to accommodate different learning styles.

RECEPTIONIST

Life Property Management
06.2017 - 11.2017
  • First point of contact for clients over the telephone and face to face
  • Deal with a busy email inbox and maintain electronic filing systems.

ONLINE RETAILER

Glam station
11.2011 - 10.2017
  • Developed a business plan to gain approval to sell in the beauty category
  • Monitor current beauty industry trends and ensure products are SEO optimised.

BEAUTY THERAPY LECTURER

John Wheatley College
08.2008 - 09.2012
  • Led on the delivery of all aspects of the NC Beauty Therapy courses, including practical training classes and assessments.

BEAUTY THERAPIST

Ocean Hair & Beauty
06.2008 - 01.2011
  • Rented the beauty side of the Ocean Hair & Beauty business on a self-employed basis, offering a wide range of bespoke beauty treatments.

SALON MANAGER

Revival Retreat
05.2004 - 05.2008
  • Responsible for managing the smooth running and daily performance of the salon, managing the workload of 10 to 12 staff.

INFLIGHT BEAUTY THERAPIST

Virgin Atlantic
01.2004 - 05.2004
  • Travelled all over the world working on prestige aircrafts offering first class treatments to first class passengers.

SENIOR BEAUTY THERAPIST

AB FAB
07.2000 - 01.2004
  • Provided clients with a range of beauty treatments and services, listening to client's needs and requests.

Education

Certificate of Attendance - Initial Beauty Therapy -

Virgin Atlantic
Gatwick

HND in Beauty Therapy -

Clydebank College

SVQ Assess Candidate Performance -

SVQ Assess Candidate Using Sources of Evidence
Clydebank

Dermalogica College Training -

Training Academy

NC Office Technology, Customer Service & Reception Skills -

Central College of Commerce

NQ level 5 in Introduction to Counselling Skills -

City of Glasgow College
Glasgow
11.2022

HD BROWS Training Elite Stylist and Trainer Award -

HD BROWS Training academy
Leeds
12.2019

Level 3 (PTLLS) in Teacher Training & Education -

Gateway Online
Glasgow
09.2018

Skills

  • Exceptional customer service skills
  • Excellent communication skills, both written and verbal
  • Target driven, exceptional at sales
  • Natural problem solver ensuring a positive outcome
  • Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint and CRM
  • Proficiency in all sources of communication, including phone, email, social media and web chat
  • Work efficiently under pressure and can manage a busy workload effectively
  • Excellent organisational and time management skills
  • Passionate about providing a great customer service experience and thrive under pressure

Can use my own initiative and can work well on my own and in a team

Personal Information

Date of Birth: 02/07/79

References

References are available upon request.

Timeline

SENIOR THERAPIST

Beauty at No25
10.2023 - Current

BEAUTY/WAXING THERAPIST

Har Eco Wax Salon
07.2020 - 01.2023

ELITE TRAINER

HD Brows
01.2019 - 07.2020

RECEPTIONIST

Life Property Management
06.2017 - 11.2017

ONLINE RETAILER

Glam station
11.2011 - 10.2017

BEAUTY THERAPY LECTURER

John Wheatley College
08.2008 - 09.2012

BEAUTY THERAPIST

Ocean Hair & Beauty
06.2008 - 01.2011

SALON MANAGER

Revival Retreat
05.2004 - 05.2008

INFLIGHT BEAUTY THERAPIST

Virgin Atlantic
01.2004 - 05.2004

SENIOR BEAUTY THERAPIST

AB FAB
07.2000 - 01.2004

Certificate of Attendance - Initial Beauty Therapy -

Virgin Atlantic

HND in Beauty Therapy -

Clydebank College

SVQ Assess Candidate Performance -

SVQ Assess Candidate Using Sources of Evidence

Dermalogica College Training -

Training Academy

NC Office Technology, Customer Service & Reception Skills -

Central College of Commerce

NQ level 5 in Introduction to Counselling Skills -

City of Glasgow College

HD BROWS Training Elite Stylist and Trainer Award -

HD BROWS Training academy

Level 3 (PTLLS) in Teacher Training & Education -

Gateway Online
Elaine Ferris