Homesha Stewart
Nottingham,UK
Summary
Enthusiastic and results-orientated professional with finely honed expertise in administration, therapy and customer service within the beauty sector. Well-articulated leader with exceptional organisational, planning and time management skills. Adept at establishing effective processes, minimizing customer dissatisfaction, and increasing customer loyalty. Remarkable ability to identify clear opportunities for improvement and develop effective strategies to drive change.
Overview
10
10
years of professional experience
Work history
Senior Therapist
Belton Woods Hotel Golf & Spa Resort
Grantham
10.2020 - 03.2024
- Dedicated time to continued personal development in order to provide best-possible service and treatments.
- Worked along side manager to develop action plans to increase performance and exceed daily sales target.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Oversaw daily operations, including inventory and supply restocking, cash-handling and assisting customers.
- Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
- Managed guests' queries and reservations in person, through email and by telephone.
- Maintained reception area stock of important forms and brochures.
Assistant Spa Director/Beauty Therapist
Clifford Health Club and Spa (Self-Employed)
Long Eaton
09.2018 - 08.2021
- Spearheaded team consisting of 15 members
- Effectively resolved any issues with spa guests during their visit
- Conducted various treatments and carried out stock check weekly
- Established, developed and maintained strong relationships with spa members that have become regulars for different treatments
- Performed general reception tasks: answering phones and taking bookings for clients to book spa days
- Utilised Phorest system to capture treatments
- Achieved daily targets consistently as Spa Director
- Gained regular members and guests for treatments.
Massage Therapist
Steiner Transocean. Princess Cruise Line
London
11.2017 - 08.2018
- Provided exceptional customer service
- Sold high-end retail products such as Elemis
- Conducted onboard safety training to safeguard passengers
- Provided training and demonstration on how to promote the spa around the ship
- Ensured cleanliness and tidiness throughout shift
- Shadowed Assistant Spa Manager on reception tasks, sending off weekly targets and on setting up spa and workstations
- Achieved weekly targets from $2500 - $10000 per week
- Provided exceptional customer service and satisfaction.
Beauty Therapist
The Clifford Health Club & Spa
Long Eaton
03.2015 - 10.2017
- Conducted various treatments like facials, aromatherapy, deep tissue, swedish, and hot stone massage
- Evaluated clients' beauty needs by asking questions and performing skin analyses
- Provided manicures & pedicures and various waxing and eye treatments
- Assisted with cleaning tasks and ensured work area is clean and tidy ready for the next day
- Offered clients advice on cosmetic and skincare products
- Successfully elevated to Front of House Staff.
Beauty Therapist/Receptionist
Complexions, Arnold (Part-Time)
Nottingham
08.2014 - 11.2014
- Covered maternity, working as a Therapist and Receptionist
- Conducted various treatments (facials, massages, waxing etc) on clients in a timely manner
- Performed tasks such as answering the phone, welcoming clients, and taking payments for other therapists
- Cleaned reception area and set up therapists' rooms ready for their next treatment.
- Input bookings into computer system at reception.
Beauty Therapist
Urban Therapists
Nottingham
07.2014 - 08.2014
- Created pamper parties
- Performed 30-minute treatments like manicures, pedicures, facials, back, neck & shoulder massages and aromatherapy back massage
- Prepared beds before and after each client, tidied all the rooms, empty bins and put all products and equipment in the correct place
- Spearheaded group party bookings.
Education
GCSEs - Student
Level 3 NVQ Beauty Therapy Massage -
Level 2 NVQ Beauty Therapy -
City& Guilds Hair and Beauty Level 1 - undefined
Functional Skills English Level 2 - undefined
NCFE Level 1 Personal and Social Development - undefined
Functional Skills English Level 1 - undefined
Contact Dermatitis - undefined
Skills
- Team Leadership & Collaboration
- Customer Satisfaction
- Beauty Therapy
- Beauty & Skincare Treatments
- Strategic Planning
- Administrative Skills
- Verbal & Written Communication
- Assistant Spa Management
- Customer Service
- Client Development
- Business Management
- Stock Management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Therapist - Belton Woods Hotel Golf & Spa Resort
10.2020 - 03.2024
Assistant Spa Director/Beauty Therapist - Clifford Health Club and Spa (Self-Employed)
09.2018 - 08.2021
Massage Therapist - Steiner Transocean. Princess Cruise Line
11.2017 - 08.2018
Beauty Therapist - The Clifford Health Club & Spa
03.2015 - 10.2017
Beauty Therapist/Receptionist - Complexions, Arnold (Part-Time)
08.2014 - 11.2014
Beauty Therapist - Urban Therapists
07.2014 - 08.2014
The Bulwell Academy - GCSEs, Student
Central Nottingham College - Level 3 NVQ Beauty Therapy Massage,
Central College Nottingham - Level 2 NVQ Beauty Therapy,
South Nottingham College - City& Guilds Hair and Beauty Level 1,
Central College Nottingham - Functional Skills English Level 2,
Central College Nottingham - NCFE Level 1 Personal and Social Development,
South Nottingham College - Functional Skills English Level 1,
South Nottingham College - Contact Dermatitis,
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