Elaine Burgess
Caister On Sea,Norfolk
Summary
Offering compassionate and reliable support in home care settings. Knowledgeable about building strong relationships, handling daily tasks with care, and providing emotional support. Ready to use and develop skills in communication, empathy. Hardworking and very conscientious. A very good time keeper, very reliable. Ready to take on and learn all aspects of a new role.
Overview
33
33
years of professional experience
Work history
Home care assistant
One to One
Gorleston-on-Sea, Norfolk
2024.06 - Current
- Assisted senior clients with daily routines for improved quality of life.
- Administered prescribed medication to patients, ensuring their health and well-being.
- Increased patient comfort by providing personal care services such as bathing and grooming.
- Companionship, prepared meals, organised washing of clothes.
- Provided all aspects of care in the home.
- Worked alone and with other care assistant when needed.
- Provided companionship for emotional support and social interaction to lonely seniors.
- Maintained clean surroundings, promoting a healthy living space for elderly clients.
Credit controller
Imarge Photography
Wellingborough, Northamptonshire
2024.10 - 2024.10
- Managed customer accounts for maintaining positive client relationships.
- Reduced business risk with stringent credit checks and assessments
- Updated database regularly for maintaining up-to-date record of all transactions.
- Followed up monthly statements with courtesy calls to customers.
- Received debit and credit card payments by phone.
Sales executive
NWF Fuels/Broadlands Fuels
Great Yarmouth, Norfolk
2013.02 - 2024.06
- Established strong relationships with key industry players to expand business reach.
- Identified new business opportunities that enhanced growth potential of the company.
- During busier times not only did I meet my budgets I also was first point of call for incoming calls - Domestic and commercial sales, and any questions or queries the customer may have.
- I liaise with the drivers daily providing instruction where needed.
- As part of my role I actioned the depots banking and allocation.
- I was also a main key holder.
General Assistant/Customer Service
Tesco PLC
, Norfolk
2003.12 - 2012.05
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Assisted with inventory management for efficient stock control.
- I was trained in most departments so I was able to cover when needed.
Auxiliary nurse
James Paget University Hospital NHS
Gorleston-On-Sea, Norfolk
1996.03 - 2001.01
- Provided comfort to patients by offering emotional support and companionship.
- Enhanced patient satisfaction with clear and compassionate communication.
- Ensured cleanliness of patient rooms to maintain a hygienic environment.
- I was able to help and support nursing staff where needed, this role was exceptionally varied.
Garment sample machinist
House Colours
Great Yarmouth, Norfolk
1992.01 - 1994.03
- My role within House Colours was producing sample designs and I was also able to use all machinery within the company which enabled me to produce the end product design.
Education
CLAIT - Computer Literacy and Information Technology
East Coast College
Great Yarmouth, Norfolk 2009 -
NVQ Level 1 - Care in the Home with elderly patients.
One To One Gorleston
Norfolk 2024.06 -
CSE's - English Literature. English Language. Mathematics. Science. History. Art. Typing
Breezehill Girls School /Sir Christopher Hatton
Wellingborough, Northamptonshire 1982.09 - 1986.06
Skills
- Elderly care
- First Aid
- Health and Safety Compliance
- Patient safeguarding
- Dementia awareness
- Medication Administration
- Meal preparation
- Emotional resilience
- Wound dressing
- Patient lifting techniques
- Washing and bathing
- Compassionate care
- Clear communication
- Hygiene maintenance
- Hoist operation
Certificate
I have an NVQ 1 in the care profession, this can be provided.
References available on request.
Timeline
Credit controller
Imarge Photography
2024.10 - 2024.10
Home care assistant
One to One
2024.06 - Current
NVQ Level 1 - Care in the Home with elderly patients.
One To One Gorleston
2024.06 -
Sales executive
NWF Fuels/Broadlands Fuels
2013.02 - 2024.06
General Assistant/Customer Service
Tesco PLC
2003.12 - 2012.05
Auxiliary nurse
James Paget University Hospital NHS
1996.03 - 2001.01
Garment sample machinist
House Colours
1992.01 - 1994.03
CSE's - English Literature. English Language. Mathematics. Science. History. Art. Typing
Breezehill Girls School /Sir Christopher Hatton
1982.09 - 1986.06
CLAIT - Computer Literacy and Information Technology
East Coast College
2009 -