Matthew Austin
Summary
Dynamic and results-driven Programme Manager with a strong foundation in organisation, problem-solving, and teamwork. Demonstrates exceptional diplomacy, leadership and communication skills, effectively managing professional staff and driving process improvements. Committed to pro-actively delivering objectives, pursuing opportunities for career advancement in strategic project management.
Overview
3
3
years of professional experience
Work history
Programme manager
Birkbeck, University of London
2025.09 - Current
- Co-ordinating and managing key administrative process in the faculty of Humanities and Social Sciences, liaising with internal and external stakeholders to support the smooth running of operations.
- Ensuring the effective supervision, organisation, and performance management of administrative staff in the capacity of line manager, providing guidance to professional and academic staff.
- Monitoring business processes and contributing towards process development, identifying and initiating improvements.
- Managing key projects in conjunction with the aims of the faculty, with adherence to the university's policies, regulations and values.
Programme Administrator
Birkbeck, University of London
2024.10 - 2026.03
- Supporting the delivery of modules and programmes of study, providing administrative support to ensure the smooth running of operations within the university’s School of Historical Studies.
- Responding to queries from students and staff, aiding the activities of the faculty, committed to supporting student success and wellbeing.
Departmental Student Coordinator
Goldsmiths University Students' Union
2023.11 - 2024.06
- Led the student representative team to facilitate collaboration between Goldsmiths University Music Department, the Students' Union, and the college's professional services team.
- Actively participated in ad-hoc consultative groups, programme reviews, and committees, to effectively represent student interests.
Human Resources Administrator
Aspirations Care
2023.01 - 2023.05
- Provided comprehensive administrative support to the human resources team. Demonstrated expertise in problem-solving and teamwork, providing solutions to resolve employee relations issues.
Education
MA Music - Popular Music Research
Goldsmiths, University of London
Graduate Diploma in Law - Law
Oxford Brookes University
BA (Hons) History - History
Oxford Brookes University
Skills
- Organisation
- Problem-solving
- Teamwork
- Leadership
- Communication
- Customer Service
- Project Management
- Process Improvement
ADDITIONAL ACCOMPLISHMENTS
- I have attended the following academic conferences and seminars -
- July 2024 - 2nd International Annual Beatles Symposium | Presented on the socio-political history of the Beatles and the Royal Family.
- August 2023 - Attended lectures, seminars and workshops that addressed studies of music theory and analysis in popular music.
- March 2023 - 1st International Annual Beatles Symposium | Presented a literature review of the Beatles’ debut album, “Please Please Me”.
LANGUAGES
English: Native Speaker
Beginner
German: Beginner
Beginner
VOLUNTEERING
- From The Page, Online Archival Researcher and Transcriber
- International Association for the Study of Popular Music (IASPM), Academic Journal Reviewer
- Holst Victorian House, Museum Visitor Assistant and Research Blog Writer
HOBBIES AND INTERESTS
Football, badminton, and tennis, Collecting vinyl records; playing guitar, Improv comedy; scriptwriting
Timeline
Programme manager
Birkbeck, University of London
2025.09 - Current
Programme Administrator
Birkbeck, University of London
2024.10 - 2026.03
Departmental Student Coordinator
Goldsmiths University Students' Union
2023.11 - 2024.06
Human Resources Administrator
Aspirations Care
2023.01 - 2023.05
MA Music - Popular Music Research
Goldsmiths, University of London
Graduate Diploma in Law - Law
Oxford Brookes University
BA (Hons) History - History
Oxford Brookes University