- I enjoy staying active and committed to my wellbeing through regular gym training I love socialising and building meaningful connections with new people, as I’m naturally outgoing and confident in group settings
Eilish Shannon
Paisley,Renfrewshire
Summary
Compassionate Professional experienced in beauty retail, youth work, and digital marketing. Delivered personalised customer service and fostered loyal client relationships through effective communication and trust. Developed engaging programmes for youth, creating inclusive spaces, while cultivating a passion for content creation and storytelling through social media engagement.
Overview
5
5
years of professional experience
Work History
Youth Worker
youth inspired
Glasgow , Renfrewshire
04.2026 - 06.2026
- Planned and delivered effective programmes for teenagers aimed at reducing issues such as smoking, drinking, drug misuse, violence, and bullying.
- Built and maintained excellent relationships with young people by providing a supportive, trusting, and comforting environment.
- Created a welcoming and inclusive atmosphere, encouraging diversity and fostering mutual respect among young people from a wide range of backgrounds.
- Supported young people through personal challenges, offering a safe space to talk, actively listening to concerns, and helping them access appropriate guidance.
- Established safe, structured, and inclusive environments where young people felt valued, respected, and empowered to participate.
- Took part in the organisation’s social media work, contributing to content creation and digital engagement strategies.
- Attended a St Mirren neurodiversity event where I was responsible for capturing and creating social media content. Strengthened my skills in filming, editing, and storytelling.
- Developed a deeper understanding of my passion for creative content, marketing, and brand communication, supported by real examples of videos I have edited.
customer service
king pin
Glasgow
05.2025 - 08.2025
- Managed customer complaints with calm, clear communication, using strong problem-solving skills to resolve issues and maintain positive customer relationships.
- Consistently achieved service time and quality targets, supporting an efficient and high‑standard customer experience.
- Engaged with customers to understand needs and provide tailored support, enhancing overall service experience.
- Collaborated with team members to achieve daily and weekly targets, ensuring smooth operations and high service quality.
- Participated in a marketing event in collaboration with another brand, gaining hands‑on experience in promotional activities and customer engagement.
- Planned and ran interactive activities like “spin the wheel”, distributing branded freebies to attract customers and boost footfall.
- Contributed to a highly successful event turnout by maintaining strong communication, encouraging participation, and creating a positive, energetic atmosphere.
Beauty Advisor
Kiko Milano
Glasgow , Renfrewshire
11.2023 - 10.2024
- Promoted add‑on products such as lotions, serums, primers, and skincare essentials to increase basket value and enhance the overall customer experience.
- Delivered personalised beauty and skincare recommendations, using strong product knowledge to boost retail sales and meet individual client needs.
- Built and maintained long‑term client relationships, encouraging repeat visits, loyalty, and strong brand engagement.
- Supported the store’s social media presence, contributing ideas and content that helped connect with customers both in‑store and online. This experience sparked a strong interest in marketing and digital engagement.
- Assisted with brand events including “Shop & Dash,” distributing flyers, engaging with the public, and promoting the brand with a balance of professionalism and warm, personal connection.
- Demonstrated confidence in approaching customers, starting conversations, and creating memorable interactions aligned with brand values.
- Maintained high standards of store presentation, product displays, and visual merchandising to support sales and customer flow.
Customer Sales Assistant
Lush Cosmetics
Glasgow , Renfrewshire
10.2022 - 12.2022
- Collaborated effectively with team members to achieve sales targets, maintain smooth store operations, and deliver a consistent customer experience.
- Maintained a clean, safe, and organised working environment, reducing risks and ensuring compliance with health and safety standards.
- Managed customer complaints with calm, clear communication, using problem‑solving skills to resolve issues professionally and maintain customer satisfaction.
- Gained insight into the marketing process, observing the enthusiasm, creativity, and strategic planning that goes into building a brand, developing online content, and maintaining brand values.
- Developed a strong appreciation for the commitment required to create and uphold brand identity, including tone, visual style, and customer experience.
- Built skills in crowd control and event flow management, ensuring customers were informed, satisfied, and clearly guided during busy periods and promotional events.
- Delivered clear, confident communication to groups of customers, helping maintain order, manage expectations, and create a positive atmosphere during high‑traffic moments.
Front of House Team Member
Kfc
Glasgow , Renfrewshire
05.2021 - 03.2022
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Education
NC Level 6 - child development
West College Scotland
Glasgow, GLG01-2024
level 5 - Early learning of childcare
West College Scotland
Glasgow, GLG01-2021
Skills
- Child protection training
- Youth engagement
- Community outreach
- Effective caseload management
- Activity facilitation
- Customer relationship management
- Customer Service
- Social media engagement
- Conflict resolution
- Problem solving
- Team collaboration
- Relationship building
- Communication skills
- Safeguarding knowledge
Interests
Accomplishments
I have overseen and managed numerous projects throughout my past jobs, such as running stalls, helping with events, and implementing activities and resources to be used by all different age groups.
Timeline
Youth Worker
youth inspired
04.2026 - 06.2026
customer service
king pin
05.2025 - 08.2025
Beauty Advisor
Kiko Milano
11.2023 - 10.2024
Customer Sales Assistant
Lush Cosmetics
10.2022 - 12.2022
Front of House Team Member
Kfc
05.2021 - 03.2022
NC Level 6 - child development
West College Scotland
level 5 - Early learning of childcare
West College Scotland