Eilidh Mackenzie
Clola
Summary
Experienced Service Advisor with over 10 years in the motor industry, specializing in delivering exceptional customer service and technical support. Proven track record in managing service operations, enhancing customer satisfaction, and driving revenue growth through effective communication and problem-solving skills. Adept at building strong relationships with clients and mechanics alike, ensuring seamless service delivery and a positive customer experience.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Service advisor
Arnold Clark
Peterhead
2018.06 - Current
Service advisor
Peter Vardy Vauxhall
Aberdeen
2014.04 - 2018.06
Service advisor
Arnold clark
Aberdeen
2011.11 - 2014.04
Service technician
Bavaria Auto-Werke Ltd
Aberdeen
2011.06 - 2012.04
Education
SVQ Level 3 - Light Vehicle maintenance and repair
Aberdeen Collage
Aberdeen 2010.08 - 2011.06
SVQ Level 2 - Light Vehicle maintenance and repair
Aberdeen Collage
Aberdeen 2008.08 - 2009.05
Skills
- Data entry proficiency
- Repairs scheduling
- Allocation of resources
- Customer Service
Timeline
Service advisor
Arnold Clark
2018.06 - Current
Service advisor
Peter Vardy Vauxhall
2014.04 - 2018.06
Service advisor
Arnold clark
2011.11 - 2014.04
Service technician
Bavaria Auto-Werke Ltd
2011.06 - 2012.04
SVQ Level 3 - Light Vehicle maintenance and repair
Aberdeen Collage
2010.08 - 2011.06
SVQ Level 2 - Light Vehicle maintenance and repair
Aberdeen Collage
2008.08 - 2009.05