Summary
Overview
Work history
Education
Skills
Languages
Timeline
Intern
Eileen Owens

Eileen Owens

Chester

Summary

I started my own business in 1992 producing printed catalogues for auction houses, which then progressed to a website and online live bidding. with 130,000 registered members worldwide.


I am a resourceful and adaptable Director with 43 years of experience in the auction industry. Team-oriented leader with expertise in sales and marketing, bookkeeping, employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Seeking to to fulfil a new role in social media marketing with an exceptional organisation.

Overview

31
31
years of professional experience

Work history

Director

UKauctioneers.com
Chester, Cheshire
05.1992 - 12.2022
  • Developed strategic partnerships to expand client base.
  • Negotiated with suppliers to reduce costs and achieve stable supply chains.
  • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
  • Created engaging, innovative content for email marketing campaigns in Canva, Photoshop and Unbounce.
  • Prospected sales and business relations through cold calling.
  • Built and maintained well-organised marketing prospect and customer databases using Pipedrive, Infusionsoft and Monday to increase onboarding efficiency.
  • Strategically created social media content for platforms including Facebook, Instagram & Twitter
  • Maintained company website, ensuring relevant, up-to-date content
  • Demonstrated live bidding auction software to entice potential customers
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Collected and processed payments.
  • Fostered positive relationships with customers, enhancing loyalty and retention.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Utilised CRM systems to maintain accurate client records
  • Proactively sought and engaged new customers, developing into profitable, long-term accounts.

Education

Catholic High School Chester
Chester, Cheshire

Skills

  • Daily operations
  • Customer service
  • Data collection and analysis
  • Operations management
  • Canva
  • Facebook Ads Manager
  • Digital marketing
  • Content publishing tools
  • Copy development
  • IG reels
  • Hootsuite
  • Content pipeline management
  • Twitter analytics
  • Google Ads
  • Facebook Ads
  • Campaign A/B testing
  • Audience building techniques
  • Social media campaign analysis

Languages

English
Native

Timeline

Director

UKauctioneers.com
05.1992 - 12.2022

Catholic High School Chester

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Eileen Owens