Egor Rainkin
Manchester
Summary
Team Lead for Global B2B+ B2C SaaS company within Account Management and Customer Success. Specialising in driving renewals, mitigating churn and cultivating long-term partnerships with 4+ years of experience.
Proven record of converting complex contract negotiations into sustainable upsell growth while driving revenue.
Skilled team manager who mentors high-performing colleagues whilst maintaining key account management responsibilities.
Thrives in a start up environment, is a strong communicator and operationally autonomous self-starter.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Team Lead Growth and Retention Western Europe
Quandoo UK LTD
Manchester
2024.05 - Current
- Led the Western Europe (UK, Finland, Netherlands) function in Growth and Retention, within Customer Success.
- Managed 5 employees with weekly calls, enabling their success with mentorship, performance management, coaching and strategy development
- Managed portfolio of 4000+ restaurant partners across Western Europe, driving revenue growth of 25% via QBRs with top partners.
- Expertly negotiated with C-level stakeholders for short term success and sustainablility for our partners, as well as long term retention and revenue growth for the business.
- Rolled out initiatives to strengthen operations, including an AI Objection Handling and Retention assistant which led to maintaining above company target of 1.9% churn prevention YoY.
- Led integration process with key companies to enable crossover with their SaaS products and our marketplace, directly linking customers to their reservation platforms, including the likes of SevenRooms, Collins by Design My Night, ResDiary, Zonal, Weeloy and more.
Senior Growth and Retention Manager UK
Quandoo UK LTD
London
2024.02 - 2024.05
- Key Account Management: Promoted to Senior Growth and Retention Manager and continued to drive performance of existing client base, maintaining and growing relationships with Key Accounts via account reviews.
- Problem Solving: Go to person for any difficult situations, tough conversations, ultimately resolving queries with partners regarding contracts, payments, product adoption and satisfaction with service
- Contributed to Global Customer Success Strategy with implementation of initiatives such as a recovery lifecycle structure which maintained healthy net merchant base whilst continuing to grow revenue
- Coordinated with Billing departments as the lead for disputes, resolving complicated queries and leading to churned partners making payments of over £100,000 unpaid invoices
- Began to nurture other team members, coaching them to achieve their own targets and celebrating their accomplishments through 1to1 calls
Growth and Retention Manager UK
Quandoo UK LTD
London
2022.03 - 2024.01
- Retention: Led globally churn ratio of under 2% on a monthly basis, exceeding targets consistently with a client base of over 2500 in the UK
- Renewal: Renewed over £1,000,000 of contractual value for partners over 2 years and maintained sustainable relationships through frequent business reviews, strong communications and consultative advice on system adoption and business strategy
- Growth: Generated a 20% YoY Revenue increase in the UK via cross sell strategies with upsell opportunities from existing accounts and selling to new business, expanding our net merchant base
- Activity: Globally led successful call numbers on a monthly basis to achieve key KPIs, including debt payments, account reviews, churn prevention and upsell
Restaurant Sales Representative
Affeto Foods LTD
Manchester
2021.06 - 2022.01
Operations manager
RAO Finland Oy
Helsinki
2019.09 - 2021.05
- Managed day-to-day operations of 3 restaurants, bringing the best dining experience to our customers
- Structured rotas, made key decisions in stock and supply and organised over 10+ employees, ensuring teams were working efficiently.
- Led Food + Beverage Distribution to major restaurant businesses in the Helsinki and Greater Uusimaa region, delivering products, consulting with owners on produce and building relationships to continue sustained growth with restaurant partnerships.
- Coordinated food exhibition events, setting up numerous stands across our business. Sold products direct to customers, managed budgets, staffing and processes to ensure smooth running throughout the multi-day events
Education
Bachelor of Arts - Philosophy and Russian Civilisation
University of Leeds
Leeds 2016.06 - 2019.06
Skills
- Account Management & Retention: Driving renewals, managing churn, building long term partnerships
- Product Adoption & Training: Analysing data to identify churn risks, provide additional resources and drive usage
- Upsell & Growth: Identifying upsell opportunities and converting complex contract negotiations to bring sustainable success for our partners and maintaining revenue growth for the business
- Team Management: Excellent communication skills, mentoring and coaching to exceed expectations
- Technical Proficiency: Adept in use of key tools such as Salesforce CRM, Google Workspace, Tableau, Intercom, Jira, GCL
Affiliations
- Basketball, music, padel, reading, cooking
Languages
English
Fluent
Russian
Native
Timeline
Team Lead Growth and Retention Western Europe
Quandoo UK LTD
2024.05 - Current
Senior Growth and Retention Manager UK
Quandoo UK LTD
2024.02 - 2024.05
Growth and Retention Manager UK
Quandoo UK LTD
2022.03 - 2024.01
Restaurant Sales Representative
Affeto Foods LTD
2021.06 - 2022.01
Operations manager
RAO Finland Oy
2019.09 - 2021.05
Bachelor of Arts - Philosophy and Russian Civilisation
University of Leeds
2016.06 - 2019.06