Edwin Fortes
Liverpool
Summary
Experienced in hospitality industry with focus on providing top-notch customer service in fast-paced bar environments. Capable of enhancing customer satisfaction and driving business growth through professional and friendly service. Combine superior communication skills, and keen attention to detail to create memorable guest experiences.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Bar Staff
Novotel Leeds
Leeds
2021.03 - 2025.09
- Part-time Food and Beverage Staff at Novotel Leeds
- Fully-trained at the bar, floor and conferences
- Fully cocktail trained.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled cash transactions for larger tables to ensure payments were taken correctly.
- Completed end-of-day cleaning and closing procedures on a frequent basis.
- Handled and moved supplies between cellars and bar for restocking and storage.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
President and Vice President
Filipino Society
Liverpool
2023.09 - 2025.06
- Volunteered as President for the Liverpool Guild of Students Filipino Society.
- Managed a team to host events for the society.
- Held regular meetings to ensure the events we delivered were high quality and engaging to our members
- Handled and regularly documented society finances, outlining profits and deficits accordingly.
- Worked with other societies and universities to hold joint events.
- Implemented team-building activities to increase team moral.
Leisure Park Staff
Gravity Fitness
Leeds
2020.03 - 2021.03
- Part-time Staff at Gravity Fitness Leeds.
- Communicated with customers of varying age.
- Delivered clear and concise safety briefings to customers.
- Enforced the rules to customers with an adaptive tone to ensure all safety guidelines were fully understood and adhered to.
- Coordinated with team members to supervise multiple areas of the park to ensure customer safety.
Education
MEng (Hons) - Aerospace Engineering
University of Liverpool
2022.09 - 2026.05
A-Level - Biology, Physics, Mathematics
Notre Dame Sixth Form College
Leeds 2020.09 - 2022.05
GCSE - Mathematics, Physics, Biology, Chemistry, English Language
Corpus Christi Catholic College
Leeds 2015.09 - 2020.05
Skills
- Bartending
- Spirits familiarity
- Menu knowledge
- Beverage upselling
- Patience and tolerance
- Outstanding Customer Service
- Product knowledge
- Memorising orders
- Strong communication
Languages
English - Native speaker
Tagalog - Native speaker
Timeline
President and Vice President
Filipino Society
2023.09 - 2025.06
MEng (Hons) - Aerospace Engineering
University of Liverpool
2022.09 - 2026.05
Bar Staff
Novotel Leeds
2021.03 - 2025.09
A-Level - Biology, Physics, Mathematics
Notre Dame Sixth Form College
2020.09 - 2022.05
Leisure Park Staff
Gravity Fitness
2020.03 - 2021.03
GCSE - Mathematics, Physics, Biology, Chemistry, English Language
Corpus Christi Catholic College
2015.09 - 2020.05