Compassionate team leader with strong foundation in teamwork and communication, complemented by skills in conflict resolution and mentoring. Strong background in youth residential support and adult care. Demonstrates ability to oversee and guide support and care staff effectively. Committed to enhancing care quality and fostering supportive environment for both staff and residents..
Overview
17
17
years of professional experience
Work history
Health care assistant (Care home)
Chalcot care
Nottingham
2025.10 - 2026.02
Delivered high-quality patient service by maintaining cleanliness in wards.
Kept detailed records of patient progress, assisted medical staff in treatment planning
Assisted in patient care, improved comfort and well-being with different physical health conditions (e.g., diabetes, mobility impairments, chronic illness, )
Supported adults with different mental health problems eg., anxiety,. (PTSD),OCD, ADHD,Depression, bipolar, substance misuse disorder
Monitored vital signs of patients with meticulous attention to detail for accurate readings.
Prepared meals for patients, ensured balanced nutrition intake.
Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
Assisted in all aspects of personal care, retaining comfort and dignity.
Maintained confidentiality and compliance standards for optimised patient care.
Completed care documentation and monitored patient progress to achieve up-to-date records.
Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
Empowered vulnerable individuals to retain maximum independence through targeted care.
Met with patients and families to discuss care plan adaptations, seeking continual improvement.
Safely and securely transported patients using mobility aids eg hoists and wheelchairs.
Team leader Children Residential home
Berry Gifford
Nottingham, NOTTINGHAMSHIRE
2024.03 - 2026.02
Lead and supervise care staff during shifts.
Providing care to children and young people aged 8-18 presenting( EBD) emotional and behavioural difficulties
Complex, Social ,Emotional, Mental health needs in line with Ofsted regulations
Sound understanding of safeguarding, trauma-informed care, and positive behaviour support (PBS).
Knowledge and experience of supporting children with learning disabilities, autism, sensory processing needs, or complex trauma.
Knowledge in areas such as Makaton, PECS, first aid, or sensory integration
Provided person centred care to children and young people with autism and different learning disabilities (LD) to meet individual needs promoting independence.
Updating and drafting children individual care plans
Ensure safeguarding policies and child protection procedures are followed.
Monitor and support staff performance, providing guidance and mentoring.
Maintain care plans, risk assessments, and behaviour support plans.
Promote positive behaviour and manage incidents safely.
Act as key worker and overseeing key work sessions.
Maintain accurate records, daily logs, incident reports, medication charts.
Liaise with health and social care professionals to achieve the best care for children and young persons in care setting
Ensure compliance with OFSTED regulations and organisational policies.
Manage health and safety, including fire safety, infection control, and risk assessments.
Supported children and young people from secure units and custodial settings using trauma informed approach.
Warehouse worker
Marks & Spencer
Derby
2023.08 - 2024.03
Picked and despatched high-volume orders accurately.
Accurately staged and sorted products for loading, improving timely dispatch processes.
Operated forklift and low level order picker with precision.
Completed work following safety rules for best working practices.
Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Communicated with all levels of staff, maintaining positive, productive working environments.
Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
Cleaned and tidied work areas to meet inspection requirements.
Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Volunteer healthcare assistant
St John's ambulance
Mutare , Manicaland
2023.01 - 2023.06
Assisted in patient care, improved comfort and well-being.
Kept detailed records of patient progress, assisted medical staff in treatment planning.
Monitored vital signs of patients with meticulous attention to detail for accurate readings.
Prepared meals for patients, ensured balanced nutrition intake.
Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
Assisted in all aspects of personal care, retaining comfort and dignity.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained confidentiality and compliance standards for optimised patient care.
Worked closely with nurses to maintain high levels of communication.
Advocacy executive
Umtombo street children
Durban , South Africa
2009.01 - 2019.12
Created safe, engaging learning environment with more than 50 vulnerable children,and young adults
Kept accurate and organised programme and individual child records.
provided aftercare services to reconciled young people
Risk assessed planned activities and venues for safe operations.
Worked as active team member to achieve highest standards of care.
Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
Contributed to overall mealtime experience and provided sociable mealtime activities.
Maintained strict confidentiality of resident personal matters.
Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
Provided inspirational resources and ideas to care staff for group and 1-1 social events.
Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
Kept written records of resident participation and regularly reviewed individual needs.
Education
NVQ Level 5 Advanced diploma in healthcare support - Health and social care management
M2HSE training
Rainham, United Kingdom
Elderly care and caring for the disabled - Elderly care and and caring for the disabled
Allison
Diploma in Caregiving - Adult care
Allison
Nurse aide and first aid certificate - Nurse aide
St John's ambulance
Mutare, Zimbabwe
A-Levels - Business Management
Founders high school
Bulawayo, Zimbabwe
Skills
Elderly care proficiency
Multitasking under pressure
Medication Administration
Exceptional communicator
Empathy and compassion
Documentation development
Emotional resilience
Use of medical software
Equipment sterilisation
Microsoft Suite adept
Additional Information
Playing volleyball, cooking and watching television
Personal Information
Languages
IELTS overall 6,4,1,5,C1
References
References available upon request.
Languages
English
Advanced
Timeline
Health care assistant (Care home)
Chalcot care
2025.10 - 2026.02
Team leader Children Residential home
Berry Gifford
2024.03 - 2026.02
Warehouse worker
Marks & Spencer
2023.08 - 2024.03
Volunteer healthcare assistant
St John's ambulance
2023.01 - 2023.06
Advocacy executive
Umtombo street children
2009.01 - 2019.12
Elderly care and caring for the disabled - Elderly care and and caring for the disabled
Allison
Diploma in Caregiving - Adult care
Allison
Nurse aide and first aid certificate - Nurse aide
St John's ambulance
A-Levels - Business Management
Founders high school
NVQ Level 5 Advanced diploma in healthcare support - Health and social care management