EDNA BAFFOUR KYEI
LONDON
Summary
Dedicated professional with a strong foundation in railway regulations and workplace safety awareness. Demonstrates exceptional punctuality and reliability, ensuring adherence to safety protocols and effective PPE utilisation. Skilled in customer service and decisiveness, contributing to a safe and efficient work environment. Committed to leveraging expertise in railway operations to enhance operational efficiency and safety standards. I am also microsoft office proficient and good with statistical data operation.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work history
Train presentation operative
Clean team
London
2023.06 - Current
- Maintained high standards of cleanliness throughout train carriages for improved passenger satisfaction.
- Performed necessary safety checks for enhanced passenger security.
- Ensured proper usage of cleaning materials; reduced wastage in daily operations.
- Contributed to team efforts in carrying out larger scale cleaning operations when required, providing cleaner environments post-travel peak times.
- Carried out waste disposal duties diligently, resulting in cleaner surroundings for passengers and crew alike.
- Improved overall appearance of trains by carrying out deep-cleaning procedures regularly.
- Increased consumer comfort with regular maintenance and cleaning tasks.
- Maintained clean stations by sweeping platforms and emptying bins, contributing to a pleasant travel experience for passengers.
- Restocked onboard amenities efficiently for continuous availability of supplies during journeys.
- Cleaned and sanitised train compartments thoroughly, ensuring a hygienic environment for passengers.
- Ensured punctuality in all tasks, leading to smooth operation of services.
Customer service assistant
ontrak recruitment
London
2023.04 - 2023.06
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Cleaner
Blue Arrow
London
2022.12 - 2023.03
- Kept communal areas tidy and well-organised for optimal functionality.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- worked in some of london's busiest station, eg; london liverpool street station, victoria station, london bridge station and others.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
sales manager
Gemini Life Insurance Company
Accra
2010.08 - 2012.04
- Coached team members on upselling and cross-selling techniques to strengthen customer value proposition.
- Negotiated lucrative contracts to secure long-term client commitment.
- Good communication with clients and the ability to work under pressure.
- Devised successful sales pitches for significant conversion rates.
- Led high-performance sales teams, ensuring achievement of targets.
Education
GCSEs - ECONOMICS
BENKUM SENIOR HIGH SCHOOL
GHANA 2004.09 - 2006.07
Bachelor of Business Administration - DIPLOMA IN HUMAN RESOURCES
MARSHALLS UNIVERSITY COLLEGE
GHANA 2007.06 - 2008.08
Diploma of Higher Education - DIPLOMA IN COMPUTER NETWORKING AND MICROSOFT OFFICE
DATA TECHNO INSTITUTE
ACCRA, GHANA 2009.02 - 2011.03
Skills
- Punctuality and reliability
- Knowledge of railway regulations
- Workplace safety awareness
- PPE utilisation
- Customer Service
- Punctuality
- Decisiveness
- Use of cleaning chemicals
- Public area presentation
- Environmental consciousness
Affiliations
- music
- outdoor activites
Languages
English
Proficient (C2)
Twi ( Akan)
Native
References
References available upon request.
Timeline
Train presentation operative
Clean team
2023.06 - Current
Customer service assistant
ontrak recruitment
2023.04 - 2023.06
Cleaner
Blue Arrow
2022.12 - 2023.03
sales manager
Gemini Life Insurance Company
2010.08 - 2012.04
Diploma of Higher Education - DIPLOMA IN COMPUTER NETWORKING AND MICROSOFT OFFICE
DATA TECHNO INSTITUTE
2009.02 - 2011.03
Bachelor of Business Administration - DIPLOMA IN HUMAN RESOURCES
MARSHALLS UNIVERSITY COLLEGE
2007.06 - 2008.08
GCSEs - ECONOMICS
BENKUM SENIOR HIGH SCHOOL
2004.09 - 2006.07