Edita Bozic
London
Summary
Enthusiastic, friendly and detail-oriented professional with qualification in Hotel and tourism management, hands-on experience in Portugal, strong knowledge of Croatia and neighbouring countries and experience in travel, hospitality and high-end customer service. Native Croatian, fluent in english, with a passion for Mediterranean destinations and creating unforgettable luxury holidays.
Overview
2024
2024
years of professional experience
Work history
CASINO HOSPITALITY MEMBER
COLONY CLUB CASINO
London
2007.10 - 2024.01
- Delivered personalised customer service to VIP international clients
- Managed multiple requests with accuracy under pressure
- Build strong client relationship and anticipated guest preferences
BILINGUAL CUSTOMER REPRESENTATIVE
EASYJET
Luton
2006.06 - 2007.10
- Managed bookings and enquiries via phone, email, and written correspondence
- Assisted clients with fare details, destinations and special request
- Resolved complaints, flight disruptions and schedule changes
PRODUCT ASSISTANT/TRAVEL CONSULTANT
PUTNIK
Zagreb, Croatia
- Assisted in developing package holidays to Greece
- Advised clients and supported sales of holiday packages
TRAVEL AGENT
INATOURS
Zagreb, Croatia
- Sold and advised on domestic coastal holidays and hotel accommodations
Education
DESTINATION SPECIALIST FOR SOUTHERN EUROPE -
Travel institute
United statesTRAVEL AND TOURISM MANAGEMENT -
Greenwich school of management
LondonAIRLINE AND TRAVEL STUDIES -
Greenwich school of management
LondonHOTEL MANAGEMENT AND TOURISM -
Secondary school for hospitality and tourism
Zagreb, CroatiaSkills
- Fluent in Croatian and English
- Exceptional Customer Service & Relationship Building
- Destination knowledge: Croatia, Slovenia, Montenegro, Portugal and Mediterranean region
- Strong numeracy and analytical skills
- Microsoft Office & Computer Skills
- Organisation and attention to detail
- Basic knowledge of Salesforce CRM (self-taught trough online tutorials)
- Amadeus GDS
Timeline
CASINO HOSPITALITY MEMBER
COLONY CLUB CASINO
2007.10 - 2024.01
BILINGUAL CUSTOMER REPRESENTATIVE
EASYJET
2006.06 - 2007.10
PRODUCT ASSISTANT/TRAVEL CONSULTANT
PUTNIK
TRAVEL AGENT
INATOURS
DESTINATION SPECIALIST FOR SOUTHERN EUROPE -
Travel institute
TRAVEL AND TOURISM MANAGEMENT -
Greenwich school of management
AIRLINE AND TRAVEL STUDIES -
Greenwich school of management
HOTEL MANAGEMENT AND TOURISM -
Secondary school for hospitality and tourism