James Arandia Clouston
Peterculter,UK
Summary
Highly organised and detail-oriented professional with over three years of experience in the golf travel industry. Strong background in administrative support and data management, adept at handling complex datasets, ensuring accuracy, and supporting business growth through efficient product management. Passionate about travel and golf, with excellent communication skills and a proactive approach to problem-solving. Proven ability to collaborate with cross-functional teams, optimise booking systems, and enhance customer satisfaction. I have a real love for the golf travel industry—an industry where my skill set truly aligns, allowing me to thrive and succeed while delivering exceptional experiences for customers.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Caddy
Royal Aberdeen & Trump International
Links Rd, Bridge of Don, Aberdeen AB23 8AT, Aberdeenshire
05.2024 - Current
- Delivered a high-quality, personalised experience for golfers, ensuring seamless on-course support and customer satisfaction.
- Provided expert strategic advice on club selection, course navigation, and shot execution, helping players optimise their performance.
- Developed a deep understanding of golf course layouts, hazards, and playing conditions to assist golfers in making informed decisions.
- Maintained golf equipment, ensuring clubs and accessories were clean and in optimal condition for play.
- Built strong relationships with club members and guests, offering professional and courteous service to enhance their overall golfing experience.
- Assisted in tournament preparations, ensuring smooth event operations and an exceptional player experience.
- Anticipated golfers’ needs, providing proactive assistance that contributed to a stress-free and enjoyable round of golf.
Professional Golfer
Self Employed
Stonehaven, Kincardinshire
09.2022 - Current
- Competed professionally in prestigious golf tournaments across the UK, showcasing talent at renowned courses such as the Old Course, Gleneagles, Carnoustie, Royal Dornoch, Royal Aberdeen, and more.
- Travelled extensively to participate in elite-level events, gaining invaluable experience playing in high-pressure competitive environments.
- Developed strong course management skills and strategic play, adapting to a variety of challenging course conditions and layouts.
- Built strong relationships within the golf industry, engaging with sponsors, tournament organizers, and fellow professionals.
- Represented clubs and sponsors professionally, upholding a high standard of sportsmanship and dedication to the game.
- Built a strong work ethic over the years of trying to improve myself to compete at the highest levels.
Contract Executive
Bunkered Golf Breaks
2 Albert Square Dundee DD1 1DD, Angus
05.2023 - 04.2024
- Provided comprehensive administrative support for golf and hotel bookings, handling data entry and maintaining accurate pricing information.
- Assisted with contract loading and rate management for golf resorts, ensuring smooth supplier partnerships.
- Negotiated and assisted in setting rates and terms and conditions with hotel, golf club, and resort suppliers, ensuring favorable agreements and competitive pricing.
- Communicated with suppliers and internal teams to maintain up-to-date records, availability, and pricing structures.
- Handled customer and sales queries, offering efficient and professional support to enhance the booking experience.
- Organised and maintained digital files and performance reports, aiding in business analysis and strategy development.
Reservations Coordinator
Golf Traveller
31 Largo Road, St Andrews, The Kingdom of Fife, Fife
08.2023 - 03.2024
- Assisted in managing and loading hotel, golf package, green fee, and transfer rates into the system, ensuring pricing accuracy and up-to-date availability.
- Monitored stop sales and updated availability in real time to optimise inventory management and prevent booking discrepancies.
- Supported special offers and promotional campaigns, working closely with the marketing team to drive sales and revenue growth.
- Conducted rigorous quality checks to ensure data integrity, proactively identifying and resolving discrepancies to maintain a smooth booking process.
- Collaborated with the sales team and product managers to provide accurate information, resolve booking queries efficiently, and improve customer satisfaction.
- Maintained product listings, allocations, and supplier contracts, ensuring accurate and competitive pricing strategies.
- Assisted in system testing and updates, helping to improve the overall functionality of the booking platform.
- Created detailed itineraries for customers, ensuring all travel components were accurately documented and visually engaging.
- Uploaded itineraries onto the company’s app, providing customers with easy access to their bookings and schedules.
Education
HND - Sports Coaching and development
Aberdeen North College
Aberdeen 08.2021 - 05.2023
Certificate of Higher Education - International Business
Monterey Peninsula College
Monterey California 08.2020 - 05.2021
Skills
✅ Strong analytical and data management skills, ensuring accurate product listings and pricing
✅ Highly organised with excellent time management, adept at handling multiple tasks efficiently
✅ Proficient in G Suite and other administrative tools for data entry and reporting
✅ Detail-focused with a proactive, problem-solving mindset, identifying and resolving discrepancies
✅ Exceptional verbal and written communication skills, enabling clear collaboration with teams and suppliers
✅ Experience in administrative support and data entry within the travel industry
✅ Collaborative team player with a solutions-focused approach to operational challenges
✅ Passion for golf and travel industry knowledge, providing valuable insights into customer preferences
✅ Multilingual: Fluent in English and proficient in Spanish, aiding in international supplier interactions
✅ Well-travelled, with experience playing golf in multiple countries, including Spain, Portugal, England, Scotland, Ireland, USA, Indonesia, and Bolivia, gaining valuable insights into diverse golf courses and playing conditions
Affiliations
- Golf, Football, Film & Travel
Accomplishments
Made into final qualifying for the 150th Open Championship
Have traveled to over 12 countries and 5 different continents
Certification
Level 1 PGA coaching certificate
Languages
English
Fluent
Spanish
Advanced
References
References available upon request.
Timeline
Caddy
Royal Aberdeen & Trump International
05.2024 - Current
Reservations Coordinator
Golf Traveller
08.2023 - 03.2024
Contract Executive
Bunkered Golf Breaks
05.2023 - 04.2024
Professional Golfer
Self Employed
09.2022 - Current
HND - Sports Coaching and development
Aberdeen North College
08.2021 - 05.2023
Certificate of Higher Education - International Business
Monterey Peninsula College
08.2020 - 05.2021
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