Edessa Mae Ralph
Blackpool,United Kingdom
Summary
Detail-oriented and highly organised, with extensive experience supporting senior leadership. Proficient in Microsoft Office and digital tools, and strong IT literacy developed through long-term computer use. With excellent document management, scheduling, and administrative skills. Recognised for reliability, attention to detail, and ability to work independently while maintaining professionalism and discretion.
Overview
4
4
years of post-secondary education
Work history
Corporate Communications / Executive Assistant
Camalig Bank, Inc. (A Rural Bank)
Legazpi City
2014 - 2016
- Designed and produced promotional and marketing materials, including visual assets for advertising, publicity, and campaigns to support the Bank’s products and services.
- Served as the primary point of contact for the President/CEO, COO, and Executive Secretary, managing high-level communications and ensuring timely, professional handling of executive requests.
- Provided comprehensive administrative support, including documentation, scheduling, reporting, and coordination of internal processes.
- Acted as a key liaison across departments and branch offices, facilitating communication, workflow coordination, and implementation of executive directives across the organisation.
Executive Secretary
Metro Legazpi Development Corporation
Legazpi City
2010 - 2013
- Provided comprehensive clerical and administrative support to the Store Manager and senior leadership team, ensuring smooth day-to-day store operations.
- Served as the primary point of contact for the Store Manager and Assistant Store Managers, managing communications and prioritising requests efficiently and professionally.
- Acted as a key liaison between departments within the store, facilitating coordination and ensuring effective workflow across teams.
- Handled a wide range of administrative tasks including documentation, scheduling, correspondence, and general office support to maintain operational efficiency.
Telephone Operator
Liberty Commercial Center
Legazpi City
2010 - 2010
- Acted as the first point of contact for all customers, handling both telephone and walk-in enquiries in a professional and customer-focused manner.
- Managed all incoming and outgoing calls, directing enquiries appropriately and ensuring efficient communication within the store and external contacts.
- Handled customer complaints, requests, and suggestions, providing prompt resolution or escalation where necessary to ensure customer satisfaction.
- Delivered front-of-house reception support, maintaining a welcoming environment and ensuring a high standard of customer service at all times.
Education
Bachelor of Arts - English (AB English)
Bicol University College of Arts and Letters (BUCAL)
Legazpi City, Philippines 06.2006 - 03.2010
Skills
- Microsoft Office Suite
- Document preparation, reporting & data management
- Diary, calendar & email management
- Administrative coordination & organisational support
- Highly proficient in computer systems and digital tools, with long-term personal and professional experience
- Advanced IT literacy with the ability to quickly learn new software and systems
- Confident troubleshooting basic technical issues independently
- Canva (presentations, visual content, and document design)
- Adobe Photoshop (graphics and document visuals)
- Blender & Unreal Engine (3D tools and digital environments)
- Strong attention to detail
- Discretion and confidentiality
- Communication and coordination skills
LANGUAGES
English
Advanced
Filipino
Native
AWARDS
- Received a 21% merit increase from Camalig Bank, Inc. (A Rural Bank) in March 2015, for outstanding performance and reliability during the first year of employment.
- Awarded No Late, No Absent Award by Metro Legazpi Development Corporation for multiple periods between 2010–2011
- Awarded College Academic Scholar at Bicol University, College of Arts and Letters (Second Semester, SY 2008–2009)
HOBBIES
- PC Gaming, particularly strategy and problem-solving games
- Game modding and custom content development
- Gardening
REFERENCES
References available upon request.
Timeline
Bachelor of Arts - English (AB English)
Bicol University College of Arts and Letters (BUCAL)
06.2006 - 03.2010
Corporate Communications / Executive Assistant
Camalig Bank, Inc. (A Rural Bank)
2014 - 2016
Executive Secretary
Metro Legazpi Development Corporation
2010 - 2013
Telephone Operator
Liberty Commercial Center
2010 - 2010