Eden Leeds
Leicester, UK
Summary
Adaptable and detail-orientated administrator with extensive experience in membership and database operations at major institutions such as British Museum and Whitechapel Gallery. Proficient in CRM system management, membership administration, and stakeholder communication, with a focus on data accuracy. Strong proficiency in Microsoft Office, particularly Excel. Demonstrated ability to maintain precise records and coordinate communications in fast-paced environments, ensuring high-quality member services. Committed to community-building and supporting organizations with a strong social purpose.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Database Assistant - Membership
The British Museum
London
2025.02 - 2026.05
- Maintain and update confidential financial and personal information using a CRM (Raiser's Edge)
- Use Microsoft Excel to organise, clean and segment large datasets for reporting, communications and operational processes.
- Ensure a high level of accuracy when processing and updating records, identifying discrepancies and correcting errors promptly where required.
- Support continuity of service during staffing gaps by independently managing key database and financial processes while meeting strict deadlines.
- Produce internal guidance documentation and process notes to support consistency and effective team working.
- Handle confidential information securely in line with GDPR and organisational guidelines.
- Collaborate with colleagues across departments to resolve administrative and data-related issues efficiently.
Visitor Services Assistant - Membership
Whitechapel Gallery
London
2024.07 - 2025.02
- Acted as a first point of contact for membership enquiries across email, phone and in-person interactions.
- Independently managed membership records within the CRM, ensuring accurate and up-to-date member information.
- Supported the transition from Raiser’s Edge to Spektrix, assisting with data migration and producing new administrative workflows.
- Produced training guides and process documentation to support staff using the new CRM system.
- Conducted research into membership programmes across cultural institutions to inform service improvements.
- Supported gallery operations and liaised confidently with visitors, staff, contractors and trustees.
- Handled confidential information, maintaining discretion and compliance with GDPR.
- Helped deliver a welcoming and inclusive experience for a diverse range of visitors and members.
Visitor Engagement Assistant
Tate
London
2023.11 - 2024.07
- Delivered professional front-line support within a fast-paced public environment.
- Managed timed entry systems and visitor coordination for high-demand exhibitions while maintaining
accuracy and organisation. - Communicated clearly with visitors and colleagues to support smooth daily operations.
- Adapted quickly to changing priorities and operational demands during busy periods.
Retail Team Leader
University of Westminster Student's Union
London
2023.09 - 2023.11
- Supervised daily operations in a fast-paced retail environment.
- Managed cash handling, invoicing and task delegation.
- Supported staff and resolved customer issues professionally.
- Communicated operational updates effectively with management and colleagues.
Visitor Experience Assistant - Uniqlo Tate Play
Tate
London
2023.06 - 2023.09
- Delivered interactive and engaging experiences for visitors in a world class cultural institution.
- Briefed groups clearly and confidently, ensuring understanding of activities and health and safety guidance.
- Encouraged intergenerational play through facilitating a fun, welcoming and inclusive environment to
learn and experiment with materials. - Encouaged participation and engagement through personable and enthusiastic communication.
- Prepared crafting materials and maintained safe and organised activity spaces during busy sessions.
Retail Team Member
University of Westminster Student's Union
London
2021.09 - 2023.07
- Provided exceptional customer service in a fast-paced and diverse university environment.
- Efficiently handled deliveries to ensure timely restocking and maintaining an organized stockroom.
- Ensuring cleanliness and organization in the retail environment through regular cleaning and maintenance.
- Took on supervisory responsibilities as needed, including cash handling, invoice management, and task delegation to staff members.
Education
Bachelor of Arts - Fine Art Mixed Media
University of Westminster
London 2020.09 - 2024.05
Foundation Degree in Arts - Art and Design
New College Stamford
Stamford 2019.09 - 2020.05
A-Levels -
Kingswood Secondary Academy
2017.09 - 2019.06
Skills
- Membership Administration
- CRM system management (Raiser's Edge, Spektrix)
- Data entry and database management
- Processing new members and cancellations
- Microsoft Office 365 (Excel, Word, PowerPoint, Outlook)
- Direct debit management and financial reconcilliation
- Inbox management and written communications
- Event delivery and visitor engagement
- Strong understanding of GDPR compliance
- Accuracy and attention to detail
- Time management and workload prioritisation
- Process documentation and training materials
- Relationship building and customer service
- Self-motivated, independent remote working
- Fast learner and confident learning new systems
Timeline
Database Assistant - Membership
The British Museum
2025.02 - 2026.05
Visitor Services Assistant - Membership
Whitechapel Gallery
2024.07 - 2025.02
Visitor Engagement Assistant
Tate
2023.11 - 2024.07
Retail Team Leader
University of Westminster Student's Union
2023.09 - 2023.11
Visitor Experience Assistant - Uniqlo Tate Play
Tate
2023.06 - 2023.09
Retail Team Member
University of Westminster Student's Union
2021.09 - 2023.07
Bachelor of Arts - Fine Art Mixed Media
University of Westminster
2020.09 - 2024.05
Foundation Degree in Arts - Art and Design
New College Stamford
2019.09 - 2020.05
A-Levels -
Kingswood Secondary Academy
2017.09 - 2019.06