Megan Neale
Emsworth,West Sussex
Summary
I am a highly-motivated, passionate and eager to expand my knowledge. I lead a high-performing team to consistently achieve against monthly sales targets. Skilled in effective communication and relationship-building to aid membership retention, ensuring continued growth against commercial business objectives.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Membership Manager
Quob Park Estate, Hotel & Spa
Wickham, Hampshire
2022.09 - Current
- Mentored and motivated sales teams to deliver membership objectives, consistently exceeding performance targets and sale goals.
- Coordinated large party bookings, package stays at 'Quob Park, The Old House Hotel', including deposit processing, and special order requests.
- Selling Corporate Membership and Individual Membership Packages. Delivering a high standard of customer service and building relationships to ensure retention and customer satisfaction.
- Leading membership referral schemes and sales calls to ensure retention.
- Collaborating with the Marketing Team to promote upcoming membership events to increase engagement.
- Experience in technology including Good Till, Stripe, Microsoft Excel & the early stages and development of Os3 Digital.
Reception Manager
Quob Park Estate, Hotel & Spa
Wickham, Hampshire
2022.02 - 2022.09
- Processed incoming and outgoing emails, enquiries, telephone calls and deliveries.
- Demonstrated excellent customer service and problem solving.
- Scheduled customer appointments and managed the database.
- Basic office tasks of printing, scanning, data entry & filing.
- Greeted members and visitors in person.
Hospitality Worker
The Deck Restaurant
Emsworth, Hampshire
2017.08 - 2022.02
- Barista trained.
- Delivered high quality customer service for memorable guest experiences.
- Assigned as team leader to manage the restaurant, clean and lock up on both day and evening shifts.
- Experience in dealing with challenging situations that arose, with a professional, considerate and understanding manner.
- Facilitate stock counts and liaising with suppliers to co ordinate orders.
- Encouraged customer feedback to deliver information to management for improvements.
Packer
Trevelyan Kiwifruit Packhouse
Te Puke, New Zealand
2020.04 - 2020.06
- Wrapped goods in suitable materials to maintain product quality and freshness.
- Warehouse work has taught me what hard work is really about. I feel grateful to have had this experience through COVID-19 lockdown.
Hospitality Worker
Third Place Café
Rotorua, New Zealand
2020.02 - 2020.03
Education
GCSEs -
The Petersfield School
Petersfield 2012.09 - 2017.06
Havant & South Downs College
Havant 2017.09 - 2019.06
Wine & Spirit Education Trust Level 2
Winchester 2023.01 - 2023.03
Skills
- Communication skills
- Team building
- Customer-focused
- Database management
- Membership administration
Timeline
Wine & Spirit Education Trust Level 2
2023.01 - 2023.03
Membership Manager
Quob Park Estate, Hotel & Spa
2022.09 - Current
Reception Manager
Quob Park Estate, Hotel & Spa
2022.02 - 2022.09
Packer
Trevelyan Kiwifruit Packhouse
2020.04 - 2020.06
Hospitality Worker
Third Place Café
2020.02 - 2020.03
Havant & South Downs College
2017.09 - 2019.06
Hospitality Worker
The Deck Restaurant
2017.08 - 2022.02
GCSEs -
The Petersfield School
2012.09 - 2017.06