Megan Neale
Emsworth,West Sussex
Summary
I am a highly-motivated, passionate and eager to expand my knowledge. I lead a high-performing team to consistently achieve against monthly sales targets. Skilled in effective communication and relationship-building to aid membership retention, ensuring continued growth against commercial business objectives.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Membership Manager
Quob Park Estate, Hotel & Spa
Wickham, Hampshire
09.2022 - Current
- Mentored and motivated sales teams to deliver membership objectives, consistently exceeding performance targets and sale goals.
- Coordinated large party bookings, package stays at 'Quob Park, The Old House Hotel', including deposit processing, and special order requests.
- Selling Corporate Membership and Individual Membership Packages. Delivering a high standard of customer service and building relationships to ensure retention and customer satisfaction.
- Leading membership referral schemes and sales calls to ensure retention.
- Collaborating with the Marketing Team to promote upcoming membership events to increase engagement.
- Experience in technology including Good Till, Stripe, Microsoft Excel & the early stages and development of Os3 Digital.
Reception Manager
Quob Park Estate, Hotel & Spa
Wickham, Hampshire
02.2022 - 09.2022
- Processed incoming and outgoing emails, enquiries, telephone calls and deliveries.
- Demonstrated excellent customer service and problem solving.
- Scheduled customer appointments and managed the database.
- Basic office tasks of printing, scanning, data entry & filing.
- Greeted members and visitors in person.
Hospitality Worker
The Deck Restaurant
Emsworth, Hampshire
08.2017 - 02.2022
- Barista trained.
- Delivered high quality customer service for memorable guest experiences.
- Assigned as team leader to manage the restaurant, clean and lock up on both day and evening shifts.
- Experience in dealing with challenging situations that arose, with a professional, considerate and understanding manner.
- Facilitate stock counts and liaising with suppliers to co ordinate orders.
- Encouraged customer feedback to deliver information to management for improvements.
Packer
Trevelyan Kiwifruit Packhouse
Te Puke, New Zealand
04.2020 - 06.2020
- Wrapped goods in suitable materials to maintain product quality and freshness.
- Warehouse work has taught me what hard work is really about. I feel grateful to have had this experience through COVID-19 lockdown.
Hospitality Worker
Third Place Café
Rotorua, New Zealand
02.2020 - 03.2020
Education
GCSEs -
The Petersfield School
Petersfield 09.2012 - 06.2017
Havant & South Downs College
Havant 09.2017 - 06.2019
Wine & Spirit Education Trust Level 2
Winchester 01.2023 - 03.2023
Skills
- Communication skills
- Team building
- Customer-focused
- Database management
- Membership administration
Timeline
Wine & Spirit Education Trust Level 2
01.2023 - 03.2023
Membership Manager
Quob Park Estate, Hotel & Spa
09.2022 - Current
Reception Manager
Quob Park Estate, Hotel & Spa
02.2022 - 09.2022
Packer
Trevelyan Kiwifruit Packhouse
04.2020 - 06.2020
Hospitality Worker
Third Place Café
02.2020 - 03.2020
Havant & South Downs College
09.2017 - 06.2019
Hospitality Worker
The Deck Restaurant
08.2017 - 02.2022
GCSEs -
The Petersfield School
09.2012 - 06.2017
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