EDAFEOGHENE ETEJERE
Customer Service Operator/Data Analyst
Southampton
Summary
I am a Customer Service Representative and a Data Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
HEALTH CARE ASSISTANT WORKER
EMPOWER ME RECRUITMENT, Anchor Orchard Gardens care home
Bishopstoke, Eastleigh
09.2022 - Current
- Promoted the well-being of patients by implementing the highest quality care possible
- Assisted patients with daily tasks, including all care assistance such as personal hygiene care, daily routines, and social activity support
- Encouraged independence by helping patients to develop and strengthen skills allowing them to engage in more self-care
- Ensured accurate records, always keeping, and communicating with the supervisor regarding progress, events, and concerns.
Funds Transfer Officer
Zenith Bank Plc
Lagos
06.2021 - 09.2022
- Account to account transfer to Zenith and other bank customers as well as settlement of interbank funds
- Process inward and outward clearing cheques
- Process and issuance of Managers’ cheques
- Ensure account proof for all related general ledgers and reconciliation
- Process offshore transfers
- Process imports duty transaction, collate and generate daily report as appropriate
- Fixed asset booking and management
- Render regulatory returns to appropriate authorities
- Daily reconciliation of electronic transactions, web payments and branch general ledger accounts
Teller
Zenith Bank Plc
Lagos
11.2020 - 05.2021
- Receive/pay cash and cheques
- Resolution of customer enquiries
- Manage day-to-day ATM operations
- Pay Western Union Money Transfer
- Process and reconcile taxes and bills payments
- Process and reconcile various customized collections
- Process and reconcile payments via online platforms
- Reconciliation of daily transactions and subsequent reporting
- Periodic report of suspicious transactions in line with regulation on money laundering and other policies.
Sales Supervisor/Data Analyst
Fourets Ventures
08.2017 - 11.2020
- Oversee and manage store supplies, store staff and vendors
- Prepare reports about sales and determine sales volume
- Resolve problems, such as vendors, customer complaints and deficiencies in store supplies
- Developed sophisticated dashboards with Microsoft Power BI to analyze sales performance and reduce the company's expenses by 25%
- Liaise with manager and determine when to restock products and the quantity of each product to be restocked
- Plan, estimate and draft estimate of expenditure for the store
- Supervise and inspect maintenance of equipment on site
- Conducted ad-hoc analysis to help make informed business decisions and reduce expenses by up to 43%
Education
Master of Science - Applied A.I, Data Science
Solent University
Southampton 09.2022 - Current
Mechanical Engineering
Landmark University
Omu-Aran 09.2012 - 07.2017
Courses: Information Systems, Computer Network Technology, Software Development. - undefined
British Computer Society
Skills
Microsoft Office suite (MS Word, Excel and PowerPoint)undefined
Accomplishments
- Hospitality Unit, Landmark University
- Community development services within Landmark University campus
- Construction group in Community Development Service (CDS), National Youth Service
- Corps, NYSC Eti-Osa 3, Lagos
- CERTIFICATIONS
- NHS Care Support Online Training Package from Train healthcare/European
- Resuscitation Council
- HSE level 1 (Award in Health and Safety at work) from the UK SHE Organization
- HSE level 2 (Risk Assessment Practical Application) from the UK SHE Organization
- HSE level 3 (Award in Environmental Awareness) from the UK SHE Organization
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP) Preparatory Class
Certification
[Certificate in Information Technology], [British Computer Society] - [2020-2021]
Timeline
Master of Science - Applied A.I, Data Science
Solent University
09.2022 - Current
HEALTH CARE ASSISTANT WORKER
EMPOWER ME RECRUITMENT, Anchor Orchard Gardens care home
09.2022 - Current
Funds Transfer Officer
Zenith Bank Plc
06.2021 - 09.2022
Teller
Zenith Bank Plc
11.2020 - 05.2021
Sales Supervisor/Data Analyst
Fourets Ventures
08.2017 - 11.2020
Mechanical Engineering
Landmark University
09.2012 - 07.2017
Courses: Information Systems, Computer Network Technology, Software Development. - undefined
British Computer Society
[Certificate in Information Technology], [British Computer Society] - [2020-2021]
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