EDAFEOGHENE ETEJERE
Customer Service Operator/Data Analyst
Southampton
Summary
I am a Customer Service Representative and a Data Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
HEALTH CARE ASSISTANT WORKER
EMPOWER ME RECRUITMENT, Anchor Orchard Gardens care home
Bishopstoke, Eastleigh
09.2022 - Current
- Promoted the well-being of patients by implementing the highest quality care possible
- Assisted patients with daily tasks, including all care assistance such as personal hygiene care, daily routines, and social activity support
- Encouraged independence by helping patients to develop and strengthen skills allowing them to engage in more self-care
- Ensured accurate records, always keeping, and communicating with the supervisor regarding progress, events, and concerns.
Funds Transfer Officer
Zenith Bank Plc
Lagos
06.2021 - 09.2022
- Account to account transfer to Zenith and other bank customers as well as settlement of interbank funds
- Process inward and outward clearing cheques
- Process and issuance of Managers’ cheques
- Ensure account proof for all related general ledgers and reconciliation
- Process offshore transfers
- Process imports duty transaction, collate and generate daily report as appropriate
- Fixed asset booking and management
- Render regulatory returns to appropriate authorities
- Daily reconciliation of electronic transactions, web payments and branch general ledger accounts
Teller
Zenith Bank Plc
Lagos
11.2020 - 05.2021
- Receive/pay cash and cheques
- Resolution of customer enquiries
- Manage day-to-day ATM operations
- Pay Western Union Money Transfer
- Process and reconcile taxes and bills payments
- Process and reconcile various customized collections
- Process and reconcile payments via online platforms
- Reconciliation of daily transactions and subsequent reporting
- Periodic report of suspicious transactions in line with regulation on money laundering and other policies.
Sales Supervisor/Data Analyst
Fourets Ventures
08.2017 - 11.2020
- Oversee and manage store supplies, store staff and vendors
- Prepare reports about sales and determine sales volume
- Resolve problems, such as vendors, customer complaints and deficiencies in store supplies
- Developed sophisticated dashboards with Microsoft Power BI to analyze sales performance and reduce the company's expenses by 25%
- Liaise with manager and determine when to restock products and the quantity of each product to be restocked
- Plan, estimate and draft estimate of expenditure for the store
- Supervise and inspect maintenance of equipment on site
- Conducted ad-hoc analysis to help make informed business decisions and reduce expenses by up to 43%
Education
Master of Science - Applied A.I, Data Science
Solent University
Southampton 09.2022 - Current
Mechanical Engineering
Landmark University
Omu-Aran 09.2012 - 07.2017
Courses: Information Systems, Computer Network Technology, Software Development. - undefined
British Computer Society
Skills
Microsoft Office suite (MS Word, Excel and PowerPoint)Entrepreneurial skillsExcellent troubleshooting skills; information research and gatheringFlexibility, problem solving abilities and creativityBasic knowledge in project managementGood communication and interpersonal skillsHSE exposure in basic first aid care, risk assessment and safety at work
Customer Relationship Management
Accomplishments
- Hospitality Unit, Landmark University
- Community development services within Landmark University campus
- Construction group in Community Development Service (CDS), National Youth Service
- Corps, NYSC Eti-Osa 3, Lagos
- CERTIFICATIONS
- NHS Care Support Online Training Package from Train healthcare/European
- Resuscitation Council
- HSE level 1 (Award in Health and Safety at work) from the UK SHE Organization
- HSE level 2 (Risk Assessment Practical Application) from the UK SHE Organization
- HSE level 3 (Award in Environmental Awareness) from the UK SHE Organization
- Certified Associate in Project Management (CAPM)
- Project Management Professional (PMP) Preparatory Class
Certification
[Certificate in Information Technology], [British Computer Society] - [2020-2021]
Timeline
Master of Science - Applied A.I, Data Science
Solent University
09.2022 - Current
HEALTH CARE ASSISTANT WORKER
EMPOWER ME RECRUITMENT, Anchor Orchard Gardens care home
09.2022 - Current
Funds Transfer Officer
Zenith Bank Plc
06.2021 - 09.2022
Teller
Zenith Bank Plc
11.2020 - 05.2021
Sales Supervisor/Data Analyst
Fourets Ventures
08.2017 - 11.2020
Mechanical Engineering
Landmark University
09.2012 - 07.2017
Courses: Information Systems, Computer Network Technology, Software Development. - undefined
British Computer Society