Sabina Ebong
Southampton
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment.
Overview
3
3
years of professional experience
Work History
Healthcare Support Worker
Starrycare
04.2025 - Current
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Kept accurate records for client files and handled related paperwork.
- Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
Sales Assistant
Harmony Hair And Skin
11.2023 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales by 3%, building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to company growth.
Customer Service Representative
Eurostar
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Arts - Master in Public Law And Public Administration
University Buea
Buea, Cameroon10-2021
Bachelor of Science - Law
University of Buea
Buea, Cameroon12-2019
Skills
- Active listening
- Critical thinker
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Documentation
- Administrative support
- Data collection
- Microsoft PowerPoint
- Prioritization
- Coordination
- Assertiveness
- Research
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Healthcare Support Worker
Starrycare
04.2025 - Current
Sales Assistant
Harmony Hair And Skin
11.2023 - 01.2025
Customer Service Representative
Eurostar
09.2022 - 10.2023
Master of Arts - Master in Public Law And Public Administration
University Buea
Bachelor of Science - Law
University of Buea
reading, cooking, travelling
i like cooking when i am stress and travelling and reading when am happy.
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