ECATERINA PLESAN
Stoke on Trent,Staffordshire
Summary
Experienced sales agent with over 3 years in telecommunication industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
TSAR Agent
Vodafone UK
Stoke on Trent, UK
01.2023 - 08.2025
- Analysed customer needs to identify product solutions and achieve KPIs.
- Delivered exceptional service, consistently enhancing customer satisfaction.
- Established rapport over the phone while adhering to security protocols.
- Consistently met productivity, quality, and customer experience targets.
- Provided accurate information to support informed customer decisions.
- Completed regular training to align with company and FCA standards.
- Participated in Vodafone's required security vetting process.
Front Desk Receptionist
DoubleTree by Hilton
Stoke-on-Trent, UK
03.2022 - 12.2022
- Processed and prepared documents, including memos, correspondence, and travel vouchers.
- Greeted visitors upon arrival, verifying identity and issuing visitor passes.
- Handled incoming phone calls and actioned emails daily.
- Checked guests in and out of the hotel, addressing queries efficiently.
- Verified and imprinted credit cards for authorisation.
- Completed and maintained incident reports accurately.
Front Desk Receptionist
Eaton Hotel
Birmingham, UK
09.2018 - 01.2021
- Welcomed guests and ensured a positive experience upon arrival.
- Checked guests in and out, addressing queries promptly and professionally.
- Managed incoming calls by directing inquiries to appropriate departments.
- Processed reservations while confirming details for guest satisfaction.
- Coordinated with housekeeping and maintenance to resolve guest complaints efficiently.
- Calculated final bills and processed payments accurately.
- Verified cash and shift activity to maintain financial integrity.
- Recruited and trained new Guest Service Team members to enhance service delivery.
Education
Bachelor of Public Administration and PR - Communication and Public Relations
University Constantin Brancoveanu
10.2012 - 07.2015
Bachelor of Business Administration - Finance and Banking
State University Pitesti
10.2006 - 07.2009
Skills
- Ability to quickly pick up new systems and technology
- Domain Knowledge
- Reliable
- Problem Solving
- Data and information visualization
- Detail oriented
- Computer literacy
- Knowledge of business processes
- Communication: Ability to formulate concepts
- Listening capacity
- Price structuring
- Strategic planning capability
- Confident presentations
- Telesales proficiency
- Retention strategy implementation
- Target achievement
Timeline
TSAR Agent
Vodafone UK
01.2023 - 08.2025
Front Desk Receptionist
DoubleTree by Hilton
03.2022 - 12.2022
Front Desk Receptionist
Eaton Hotel
09.2018 - 01.2021
Bachelor of Public Administration and PR - Communication and Public Relations
University Constantin Brancoveanu
10.2012 - 07.2015
Bachelor of Business Administration - Finance and Banking
State University Pitesti
10.2006 - 07.2009
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